Emma McLellan
Summerside,PE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to developing strategies to improve efficiency and meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HMS Office Solutions
09.2019 - Current
- Responded to customer inquiries and improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Selected and filled orders from stock to fulfill customer requirements and requests.
- Effectively maintained streamline communication with customers via phone and email
- Entered data into system and updated customer accounts with up to date information to keep records current.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Monitored and managed social media accounts
- Developed social media calendars, which included scheduling email blasts, social media posts, and upcoming sale events.
- Assisted with delivery scheduling, ensuring documents were properly categorized and easily accessible for team members.
- Oversaw office supply purchasing and stocking maintaining sufficient quantities.
Education
High School Diploma -
Three Oaks Senior High School
Summerside, PE06.2019
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Critical Thinking
- Client Relations
- Order Processing
- Administrative Support
- Appointment Scheduling
- Paperwork Processing
Languages
English
Timeline
Customer Service Representative
HMS Office Solutions
09.2019 - Current
High School Diploma -
Three Oaks Senior High School
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