Emma McLellan

Customer Service Representative

HMS Office Solutions

09.2019 - Current

Responded to customer inquiries and improved customer satisfaction by promptly answering inquiries and providing accurate information.
Selected and filled orders from stock to fulfill customer requirements and requests.
Effectively maintained streamline communication with customers via phone and email
Entered data into system and updated customer accounts with up to date information to keep records current.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Monitored and managed social media accounts
Developed social media calendars, which included scheduling email blasts, social media posts, and upcoming sale events.
Assisted with delivery scheduling, ensuring documents were properly categorized and easily accessible for team members.
Oversaw office supply purchasing and stocking maintaining sufficient quantities.

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