EMMA MAUDSLEY-TETZ
Edmonton,AB
Summary
Motivated Psychology student seeking career opportunities aligned with education. Proven track record of exceptional customer service experience demonstrates excellent communication and relationship-building abilities. Eager to make a meaningful impact in a role prioritizing mental health and well-being using obtained knowledge and passion for psychology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IN-FACILITIES YOUTH WORKER
YMCA OF NORTHERN ALBERTA
05.2024 - 12.2024
- Provided individual and group support to at-risk youth, fostering a safe and nurturing environment
- Developed and implemented engaging recreational and educational programs tailored to the diverse needs of youth
- Collaborated with multidisciplinary teams to create comprehensive care plans for youth when applicable
- Monitored and documented behavioural and emotional progress, utilizing data to inform interventions and support strategies
- Assisted youth in setting and achieving personal goals, enhancing their social skills, and promoting positive decision-making
- Facilitated conflict resolution and provided crisis intervention, ensuring the safety and well-being of all participants
- Engaged with families and guardians, offering resources and support to strengthen family dynamics and communication
SALES FLOOR ASSOCIATE
RED DEER WINNERS & HOMESENSE
05.2023 - 04.2024
- Implemented effective pricing strategies and maintained accurate signs and labels, ensuring a stress-free shopping experience for customers
- Consistently provided exceptional customer service, creating a welcoming and supportive environment for individuals with mental health concerns
- Fostered collaborative relationships with peers and upper management, promoting teamwork and the well-being of the team
- Utilized merchandising and display maintenance to enhance the therapeutic atmosphere of the sales areas, promoting a sense of calm and organization
GUEST EXPERIENCE LEADER/CREW TRAINER
STRATHMORE MCDONALDS
06.2020 - 12.2021
- Proactively anticipated and addressed customer needs, prioritizing their mental well-being, and ensuring a positive and inclusive guest experience
- Skillfully resolved customer complaints, demonstrating empathy and understanding, and promoting a sense of trust and safety
- Trained and mentored new staff, emphasizing the importance of empathy and sensitivity in providing exceptional service to individuals with mental health challenges
- Maintained a clean and inviting environment during downtime, creating a space that promotes relaxation and comfort for both customers and staff
Education
BACHELOR OF ARTS - PSYCHOLOGY MAJOR
Macewan University
Edmonton03-2027
HIGH SCHOOL DIPLOMA -
STRATHMORE HIGH SCHOOL
06.2021
Skills
- Strong Verbal and Written Skills
- Experienced with Various Technological Platforms
- Ability to manage and organize vast information
- Adaptable to Dynamic Environments
- Interpersonal skills
- Determination and Persistence
- Substance Abuse Risk Awareness
- Cross-Cultural Understanding
- Trauma-Informed Approach
- Conflict Resolution Strategies
Certification
- 2024, Mental Health First Aid Canada
- 2024, Principles of Healthy Child Development Certification
- 2022, ProServe Certification
- 2022, SellSafe Cannabis Certification
Accomplishments
- 2023-2024, RDP Presidents List
- 2019-2021, Grade 10-12 Honours with Achievement
Languages
English
Native or Bilingual
Timeline
IN-FACILITIES YOUTH WORKER
YMCA OF NORTHERN ALBERTA
05.2024 - 12.2024
SALES FLOOR ASSOCIATE
RED DEER WINNERS & HOMESENSE
05.2023 - 04.2024
GUEST EXPERIENCE LEADER/CREW TRAINER
STRATHMORE MCDONALDS
06.2020 - 12.2021
HIGH SCHOOL DIPLOMA -
STRATHMORE HIGH SCHOOL
BACHELOR OF ARTS - PSYCHOLOGY MAJOR
Macewan University
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