Emma Martin
Summary
Dynamic professional with a proven track record at Comfort Inn & Suites, enhancing guest satisfaction and improving hotel ratings through exceptional service. Proficient in Adobe Illustrator and adept at creating engaging promotional materials. Known for a friendly, positive attitude and meticulous attention to detail, significantly boosting event ticket sales and customer retention at Bar Karma.
Overview
3
3
years of professional experience
Work History
Guest Services Receptionist
Comfort Inn & Suites
11.2023 - Current
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
Event Promoter
Bar Karma
03.2023 - 04.2023
- Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
- Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
- Boosted ticket sales through targeted social media campaigns and email marketing efforts.
- Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.
Server Trainer
Chartwell Retirement Residences
11.2021 - 08.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Arts - Philosophy
Toronto Metropolitan University
Toronto, ON04.2023
High School Diploma -
École Mission Senior Secondary School
Mission, BC06.2022
Fashion Design And Merchandising Certificate
LaSalle College
Montreal, QC03.2021
Fashion Industry Essentials Certificate
Parsons
New York, NY12.2020
Skills
- Proficient in Adobe Illustrator
- Styling and accessorizing
- Music Production Basics
- Strong Writing Techniques
- Friendly, Positive Attitude
- Attention to Detail
- Fashion history knowledge
- Garment Construction Knowledge
- Advanced Illustration Techniques
- Color theory understanding
Timeline
Guest Services Receptionist
Comfort Inn & Suites
11.2023 - Current
Event Promoter
Bar Karma
03.2023 - 04.2023
Server Trainer
Chartwell Retirement Residences
11.2021 - 08.2022
Bachelor of Arts - Philosophy
Toronto Metropolitan University
High School Diploma -
École Mission Senior Secondary School
Fashion Design And Merchandising Certificate
LaSalle College
Fashion Industry Essentials Certificate
Parsons
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