Emma-Marie Kelly
Calgary,Alberta
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Dog Attendant
Central Bark Dog Daycare
01.2023 - 07.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out food and water bowls and ensured many potty breaks to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
Talent & Payroll
CDE Global
03.2022 - 01.2023
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions for 13 countries abiding by international regulations & laws.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- End to End recruitment - from creating job specs through each stage until onboarding
- Thorough background checks
Cashier & Key Holder
Pot Black Casino
04.2015 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Paid out customer winnings and provided change/ credits
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Opening & locking casino
- Maintained floats with 100% accuracy
Education
Bachelor of Science - Business Services Management
Ulster University
Ireland06.2019
Skills
- Customer Service
- ID Verification
- POS Systems
- Cash Handling
- Point of Sale Operation
- Till Counting
- Staff Training
- Team Building
- Attention to Detail
- Analytical and Critical Thinking
- Problem-Solving
- Self-Motivated
Languages
English
Native or Bilingual
Timeline
Dog Attendant
Central Bark Dog Daycare
01.2023 - 07.2023
Talent & Payroll
CDE Global
03.2022 - 01.2023
Cashier & Key Holder
Pot Black Casino
04.2015 - 10.2018
Bachelor of Science - Business Services Management
Ulster University
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