EMMA-MARIAN APPIAH
Fernway,ON
Summary
A hospitality enthusiast interested in pursuing a position that allows me to use my interpersonal and client service skills to achieve team and service goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
PVH Retail Stores
11.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Administrative Officer
Zaina Lodge
04.2014 - 08.2018
- Oversaw office activities by ordering requisitions and stocking and shipment receipt.
- Partnered with HR to update and maintain office policies as necessary
- Supervised and guided new employees and responded promptly to questions to ensure their understanding of their job responsibilities and ensure their adaptability.
- Managed contract and price negotiations with office vendors, service providers and office lease
- Organized office operations and procedures
P.A to the CEO/ General Manager
Zaina Lodge
04.2014 - 08.2023
- Supported the CEO and accounts officer with all administrative issues of the company including any and all of its affiliate companies
- Managed the logistics of the board-of-directors and any other meetings planned by the company.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Procurement Officer
Zaina Lodge
11.2015 - 08.2023
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Developed and strengthened supplier relationships.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Marketing Executive
Zaina Lodge
10.2016 - 08.2018
- With my added effort, the brand name is now known amongst all the company's target group (expats living in Ghana, International Organizations in Ghana, International Schools etc.)
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Patronage of our facility has increased twice as much since my addition.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Programmes Officer (Volunteer Support)
Challenging Heights (CH)
08.2013 - 04.2014
- Wrote, edited and sent out all proposals and reports for raising funds for the organization
- Prepared and sent out reports to donor organizations for how, when and what funds were used for
- Oversaw the work of the various caretakers of the children rescued from labour
- Liaison between the organization and government agencies connected to child labour
- Interfaced and assessed all to-be volunteers for the organization
- Prepared for the volunteers immigration issues, boarding, feeding and any other logistical support needed for them
- Received volunteers from overseas
- Oriented the volunteers about the core mandate of the C.H organization which was to rescue, rehabilitate and reintegrate victims of child labour
- Ascertained that the volunteer is secure and safe in the country; making progress at his/her duties and their safe return back to their homeland.
Education
GTB-Tourism Services Management-Global Tourism Bus - Tourism And Hospitality
Seneca Polytechnic
09.2023
Skills
- Business Development
- Customer Needs Assessment
- Excellent People Skills
- Customer Service
- Teamwork and Collaboration
- Guest Relations
- Multi-Tasking Strength
- Verbal/Written Communication
Languages
English
Native or Bilingual
Timeline
Sales Associate
PVH Retail Stores
11.2023 - Current
Marketing Executive
Zaina Lodge
10.2016 - 08.2018
Procurement Officer
Zaina Lodge
11.2015 - 08.2023
Administrative Officer
Zaina Lodge
04.2014 - 08.2018
P.A to the CEO/ General Manager
Zaina Lodge
04.2014 - 08.2023
Programmes Officer (Volunteer Support)
Challenging Heights (CH)
08.2013 - 04.2014
GTB-Tourism Services Management-Global Tourism Bus - Tourism And Hospitality
Seneca Polytechnic
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