Summary
Overview
Work History
Education
Skills
Timeline
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Emma Maillot

Smithers,BC

Summary

TO ENHANCE MY EDUCATIONAL AND PROFESSINAL SKILLS IN A STABLE AND DYNAMIC WORKPLACE, AND TO BUILD A LONG-TERM CARREER IN A CONSTANTLY GROWMING INDUSTRY WITH OPPORTUNITES FOR CARREER GROWTH.

Overview

23
23
years of professional experience

Work History

Restaurant Crew Member

Tim Hortons
11.2016 - 10.2020
  • Professionally addressed any customer complaints, escalating to management when required.
  • Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes.
  • Served breakfast, lunch and dinner to 70-300 customers per shift.
  • Operated drive-through services including taking orders, handling payment, and delivering food in a prompt but friendly manner.
  • Memorized over dozens of menu items and rotating specials in order to customize recommendations to guests.
  • Warmly greeted new customers and returning customers and developed relationships.
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to insure both employee and the customer satisfaction.
  • Maintained clean dining areas, restrooms and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.

Babysitter

Babysitter
01.2013 - 01.2020
  • In charge of maintaining a safe environment for kids
  • Carefully followed the parents instructions regarding schedules, chores, discipline, and free time
  • Ensured a safe and loving environment for children with special needs exercising skills in patient, attention to detail, and de-escalation.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Monitored children's play activities to verify safety.
  • Assisted with light housekeeping duties as well as running errands.

Volunteer

Double Deluxe
01.2006 - 01.2018
  • Responsible for managing the trail rides with children , taking care of the horses before and after their rides.
  • Key responsibilities included taking care of other animals such as ducks, chickens, rabbits, hamsters, alpacas, lamas, and a donkey.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Cared for sick and/or injured animals by seeking out veterinary care and notifying owners.
  • Assisted with special events or programs.

Education

High School Diploma -

Smithers Secondary School
Smithers, BC
06.2020

Skills

  • Skills & Abilities
  • Communication
  • Leadership
  • Ability to work under pressure
  • Conflict Resolution
  • Decision making
  • Adaptability
  • Time Management
  • Able to work independently or with others
  • Able to work under all conditions
  • Customer Service

Timeline

Restaurant Crew Member

Tim Hortons
11.2016 - 10.2020

Babysitter

Babysitter
01.2013 - 01.2020

Volunteer

Double Deluxe
01.2006 - 01.2018

High School Diploma -

Smithers Secondary School

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Emma Maillot