Emma MacDonald

• Led team in delivering exceptional guest experiences through effective service training and operational standards
• Served over 100 customers per day ensuring optimal guest experience and satisfaction
• Managed and motivated employees to be productive and engaged in work
• Trained new employees and cross-trained existing employees to maximize team agility and performance
• Overseen staff and ensured all restaurant operations ran smoothly
• Resolved customer complaints professionally to maintain a positive reputation for the establishment
• Managed shifts and organized employee schedules
• Enforced company policies while handling disciplinary actions with fairness and respect
• Closed out cash registers and prepared cashier report at close of business
• Completed bar opening and closing procedures.

Top 3 restaurants in Banff (Tripadvisor)

• Served food and beverages promptly with focused attention
• Ensured timely delivery of food to enhance guest experience
• Demonstrated strong multitasking skills by managing multiple tables without compromising service quality
• Built strong relationships with regular customers, enhancing loyalty and repeat business
• Resolved customer complaints professionally, ensuring satisfaction and positive dining experiences
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Boosted sales through effective upselling techniques, contributing to overall revenue
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions

• Cared for toddler (2-3 years old)
• Accompanied toddler to daily activities for socialization
• Created balanced meal plans and cooked for family
• Planned and completed grocery shopping for meal preparation
• Executed deep cleaning and organization of living spaces
• Laundry

• Took both food & beverage orders
• Served food & drink
• Answered any questions regarding food, drink, & menu items
• Placed orders in POS system
• Collected payment
• Ensured restaurant cleanliness for incoming patrons
• Opened and closed restaurant
• Created a friendly atmosphere for guests
• Served buy out events

• Served food/drinks
• Took food and beverage orders
• Answered questions regarding food and menu items
• Collected payment
• Provided service during late-night shift
• Assisted with operations at off-site bar location
• Executed opening and closing procedures