Summary
Overview
Work History
Education
Skills
Awards
Timeline
OfficeManager

Emma Lovett

San Juan Capistrano

Summary

Experienced administrative professional with 7 years of high-efficiency office management experience in property management. Motivated and eager to tackle new challenges, bringing a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, and excelling in customer service, multitasking, and time management.

Overview

7
7
years of professional experience

Work History

Community Manager (1306 Units)

Park Newport/Greystar Management
08.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email, phone calls or scheduling a one-on-one meeting.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Assistant Community Manager

Park Newport 1306 Units/Greystar Management
02.2024 - 08.2024
  • Assist the General Manager in the property transition.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported general manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Assistant Community Manager (348 UJnits)

Broadstone Cavora/Greystar Management
04.2022 - 08.2023
  • Support and assist the Community Manager in all aspects of the community's operation and overseeing the community when the manager is not present.
  • Assist the Community Manager with accounting and bookkeeping duties, including collecting monthly rents and other types of payments from residents. Recording transaction details, submitting bank deposits promptly to ensure availability of operating funds. Keeping thorough reports on those paying on time and delinquent individuals.
  • Processing move-out dispositions, processing delinquent residents’ eviction documentation, preparing documents for court trials and attending court trials for eviction and small claims.
  • Processing, completing renewals and sending renewal notice to the residents.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performs regular inspections on buildings, common areas and vacant units and grounds to execute the company’s standard of cleanliness and aesthetic appearance and identifying necessary repairs.
  • Demonstrate professionalism, use communication, negotiation and problem-solving skills to handle residents’ concerns and complaints. Touring prospective residents, assisting in the application screenings, initializing leases, completing all leases paperwork and performing monthly file audit to ensure accuracy.
  • Scheduling appointments and conducting interviews for the affordable unit’s applicants and for current residents re-certification to update records appropriately and verify program eligibility. Preparing affordable files and send files to compliance for approval.
  • Occasionally prepare weekly reports and month-end reports when the Community Manager is unavailable.
  • Overseeing repairs and enhancements by working closely with maintenance staff.
  • Aid team during the selling process of the community.

Assistant Community Manager (240 Units)

Ridgecrest Apartments/Sares Regis Group
10.2019 - 03.2022
  • Assisting the Community Manager in all aspects of the community's operation and overseeing the community when the Manager is not present.
  • Assist the Community Manager with accounting and bookkeeping duties including collecting monthly rent and other types of payments from residents, recording transaction details, completing bank deposits promptly to ensure availability of operating funds, keeping thorough reports on those paying on time and delinquent individuals.
  • Processing invoices for payments, processing move out dispositions, conducting weekly reports, updating online marketing and conducting weekly market surveys.
  • Completing monthly renewal spreadsheet, processing and sending renewal notice to the residents.
  • Overseeing repairs and enhancements by working closely with maintenance staff.
  • Tracking and monitoring office supply inventory to restock and purchase new items.
  • Performed regular inspections on buildings, common areas, vacant units, and grounds to execute company's standards of cleanliness and aesthetic appearance and identifying necessary repairs.
  • Touring prospective residents, application screening, initializing leases, completing all lease paperwork and performing monthly file audit to ensure accuracy.
  • Demonstrate professionalism, use communication, and problem-solving skills when handling residents concern and complaints.
  • Aid team during construction, interior renovation and property rehabilitation projects.

Leasing Consultant (266 Units)

Heritage Park/Square-Western National
09.2018 - 09.2019
  • Responsibilities include touring prospective residents, encouraging prospective tenants to fill out applications after property tours.
  • Promotes high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Verified tenant incomes and other information before accepting lease applications.
  • Updating online marketing, conducting weekly market surveys, maintaining renters’ insurance above 97%, contact and following up with residents on renewal notices.
  • Assisting with accounting and bookkeeping duties including rent collections, rent deposits and assisting move-out dispositions.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Increased lease renewals, maintaining open and effective communication with current tenants.

Education

No Degree - Computer Secretarial

Philippine Christian University
Manila, Philippines
06-1996

Skills

  • Daily operations management
  • Staff training
  • Resident relations
  • MS office suite
  • Proficient in Yardi Voyager and CRM Voyager
  • Proficient in RealPage, Onesite, OPS Technology, NetVendor
  • Maintenance oversight
  • Payment processing
  • Payment management
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility
  • Fair housing mandates
  • Customer service-focused

Awards

  • Received a Diamond Member Award for Mystery Shopping Program

Timeline

Community Manager (1306 Units)

Park Newport/Greystar Management
08.2024 - Current

Assistant Community Manager

Park Newport 1306 Units/Greystar Management
02.2024 - 08.2024

Assistant Community Manager (348 UJnits)

Broadstone Cavora/Greystar Management
04.2022 - 08.2023

Assistant Community Manager (240 Units)

Ridgecrest Apartments/Sares Regis Group
10.2019 - 03.2022

Leasing Consultant (266 Units)

Heritage Park/Square-Western National
09.2018 - 09.2019

No Degree - Computer Secretarial

Philippine Christian University

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