Emma Lloyd
Oakville,ON
Summary
Registered Social Service Worker with over 3 years of experience. Dedicated professional with demonstrated strengths in customer service, advocacy, and conflict resolution. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Heartache2Hope
04.2023 - Current
- Connected individuals with available and relevant resources.
- Wrote content for newsletters, social media pages and informational packets.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Facilitated open and closed support groups for individuals struggling with grief from suicide loss.
Social Service Worker
Mount Nemo Christian Nursing Home
09.2023 - 04.2024
- Offer resources for residents and families to assist with the transition into long-term care and navigating life in acommunal living setting
- Develop and facilitate support groups for residents to promote mental and emotional well-being within the nursing home community
- Collaborate with the interdisciplinary team to identify and address social determinants of health that impact residents' well-being and quality of life in a communal living environment
- Identify and advocate for community resources and services that can support residents' social, emotional, and recreational needs, enhancing their overall quality of life within the nursing home environment
- Implement social service programs that cater to the diverse needs of residents, including cultural and linguistic considerations, to enhance inclusivity and promote a sense of belonging within Mount Nemo
Social Service Worker
Bethany Residence
10.2021 - 08.2023
- Provide residents with personal care, homemaker services and distribution of medications to resident's diagnosed with Schizophrenia, Bi-polar disorder, Depression and other mental disorders
- Provide 1:1 emotional support to residents struggling with various mental health difficulties
- Administration of medications to residents and identifying functions of behaviour
- Organization of doctor appointments and wellness activities through designated mobility services
- Work in alignment with crisis and social service organizations (COAST, ADAPT, PACT etc.)
- Collaborate with interdisciplinary teams to create personalized care plans for residents, considering their specific mental health needs and preferences, in order to ensure comprehensive and effective support.
Brokerage Operations Specialist
Colliers International
05.2019 - 09.2021
- Support a team of several industrial and commercial real estate agents, specializing in marketing listings for sale orlease within the Greater Toronto Area
- Facilitate effective execution and delivery of marketing and communication initiatives
- Assist with the editing of proposals and intricate documents delivered to clients and stakeholders
- Produce and maintain up to date flyers/brochures according to branding guidelines for new listings
- Production of email campaigns, internal website updates and listing documentation for listings
- Extensive knowledge of Adobe Creative Suite and Acrobat Professional.
Education
Bachelor of Arts - Social And Community Development
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2025
Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2023
Bachelor of Arts - General Arts
Wilfrid Laurier University
Waterloo, ON05.2015
Skills
- Conflict Resolution
- Teamwork and Collaboration
- Excellent Communication
- Active Listening
- Interpersonal Skills
- Organization and Time Management
- Nonprofit experience
- Project Leadership
- Community Engagement
- Problem Solving
- Computer Proficiency
- Fundraising coordination
Certification
- Dementiability Methods Certification
First Aid, CPR, and AED training - Loneliness, Isolation to Empowerment (LITE) Certification
- ASIST & CPI Certification
- Safe Management Training
Timeline
Social Service Worker
Mount Nemo Christian Nursing Home
09.2023 - 04.2024
Community Outreach Coordinator
Heartache2Hope
04.2023 - Current
Social Service Worker
Bethany Residence
10.2021 - 08.2023
Brokerage Operations Specialist
Colliers International
05.2019 - 09.2021
- Dementiability Methods Certification
First Aid, CPR, and AED training - Loneliness, Isolation to Empowerment (LITE) Certification
- ASIST & CPI Certification
- Safe Management Training
Bachelor of Arts - Social And Community Development
Sheridan College Institute of Technology And Advanced Learning
Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - General Arts
Wilfrid Laurier University
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