Emma Lian
San Francisco
Summary
I am a hard working, punctual, fast learning team player. I am a dedicated mother of two who loves the outdoors, community and the arts. I have extremely high care level and I strive to provide great customer service. Looking to rejoin the workforce after taking some time away to raise my children.
Overview
8
8
years of professional experience
Work History
Server/Bar
Pizzeria Lola
01.2018 - 2022
- Served gourmet pizza in a fast paced environment with James Beard Award winning Chef Ann Kim. Created and implemented new cocktail menu & batch systems . Vast knowledge of product. Helped implement new safety systems during Covid-19 to maximize revenue. Communicated with store director on a consistent basis to maintain high service standards.
- Provided exceptional customer service while taking and processing orders efficiently.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Adapted quickly to changing priorities during peak service hours.
- Trained new team members on service standards and operational procedures.
Server
Psycho Suzi’s
01.2010 - 01.2018
- Served extremely high volume with a friendly attitude. Trained fellow employees and followed strict protocol.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to coordinate timely food delivery and order accuracy.
- Assisted in training new servers on menu items and service protocols.
- Resolved guest complaints effectively, enhancing customer satisfaction and loyalty.
- Participated in team meetings to discuss service improvements and customer feedback initiatives.
Education
Bachelor of Arts - French and Art History
University of Minnesota
Minneapolis01.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
Other Restaurant Experience
- Birchwood Cafe
- Little Tijuana’s
- Jerabek’s New Bohemian Bakery
Languages
Spanish
Limited Working
French
Full Professional
Timeline
Server/Bar
Pizzeria Lola
01.2018 - 2022
Server
Psycho Suzi’s
01.2010 - 01.2018
Bachelor of Arts - French and Art History
University of Minnesota
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