Michelle Levitt
Bolton,ON
Summary
Enthusiastic Sales Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of animal wellbeing and training in Pet Nutrition. Motivated to learn, grow and excel in Pet Industry. Highly skilled Brand Ambassador with years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.
Overview
12
12
years of professional experience
Work History
Store Manager
Ren's Pets
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Overseeing and leading teams from a distance while still maintaining consistent standard in all stores
- Communicating clear expectations and holding teams and myself accountable to high standards
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Market Manager
Pet Valu
01.2020 - 07.2022
- Merchandised effectively to maximize sales and profitability
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Pet Nutritionist
- Coached sales team members in effective selling strategies and closing techniques.
- Ensuring budgets, metrics and other objectives are being met
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Directed work of 36 sales professionals at multiple offices across 4.
- Established team priorities, maintained schedules and monitored performance.
Operational Manager
LVT Imaging Group
11.2011 - 02.2022
- Designed high-quality posters for print and distribution, utilizing complete Adobe Creative Suite
- Managed customer service for distributed product covering approx. 40+ events per year.
- Responded to customer requests via phone, email and in person to effectively handle all inquiries.
- Implemented marketing strategies, which resulted in 26% growth of customer base.
- Staffing, resourcing and scheduling for all day-to-day operations
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
- Ensure polling stations are setup to standards and operational in scheduled timeframe.
- Responsible for voter validation through proper inspection of legal documents and identification.
- Managed polling clerks and support staff to ensure guidelines and process were followed.
- Counted voter ballots and completed related forms which needed to be communicated to officials at Election Canada.
Education
Graduate Certificate - Project Management
University of California
Irvine CA06.2022
Graduate Certificate - Animal Behaviour And Welfare
The University of Edinburgh
Edinburgh05.2022
Graduate Certificate - Pet Nutrition
UC Davis Extension
Toronto, ON01.2020
Associate of Applied Science - Environmental Chemistry
Durham College
Oshawa, ON06.2002
Skills
- Certified Pet Nutritionist
- Experience with Shopify and Recharge
- Supplier Monitoring
- Records Organization and Management
- Staff Scheduling
- Goal Setting
- Committee oversight
- Committee leadership
- Customer Service Standards
- Microsoft PowerPoint
- Microsoft Excel
- Strong budgeting and financial skills
Timeline
Store Manager
Ren's Pets
07.2022 - Current
Retail Market Manager
Pet Valu
01.2020 - 07.2022
Deputy Returning Officer
Elections Canada
10.2019 - 10.2019
Operational Manager
LVT Imaging Group
11.2011 - 02.2022
Graduate Certificate - Project Management
University of California
Graduate Certificate - Animal Behaviour And Welfare
The University of Edinburgh
Graduate Certificate - Pet Nutrition
UC Davis Extension
Associate of Applied Science - Environmental Chemistry
Durham College
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