Emma Leger
St. Catharines,ON
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server
Cats Caboose
09.2021 - Current
- Deliver high-quality service in a fast-paced restaurant and bar environment.
- Trained and mentored new staff in menu knowledge and service techniques and POS systems.
- Prepare cocktails and beverages while maintaining speed and accuracy during high-volume service.
- Manage multiple tables and bar guests while maintaining strong attention to detail.
- Upsell food and beverage items to enhance guest experience and increase sales.
Bartender
TGI Fridays
Niagara Falls, ON
06.2021 - 10.2021
- Provided efficient bar service in high traffic tourist environment.
- Handled cash, card transactions and POS operations accurately.
- Provided exceptional customer service, effectively addressing guest inquiries and complaints.
- Trained new bartenders on drink preparation techniques and service protocols.
Assistant Manager
Garage Clothing Store
Guelph, ON
08.2019 - 06.2021
- Led daily operations, ensuring effective team performance and customer satisfaction.
- Mentored staff, enhancing their product knowledge and sales techniques.
- Resolved customer concerns while maintaining a positive shopping experience.
- Assisted with opening and closing procedures, cash, management, and sales targets.
Education
High School Diploma - Sociology
University of Guelph
Guelph05-2022
High School Diploma -
Notre Dame
Welland, ON06-2017
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- High-volume service
Certification
Smart Serve
Timeline
Lead Server
Cats Caboose
09.2021 - Current
Bartender
TGI Fridays
06.2021 - 10.2021
Assistant Manager
Garage Clothing Store
08.2019 - 06.2021
High School Diploma - Sociology
University of Guelph
High School Diploma -
Notre Dame