Emma Lebrun
Ottawa,ON
Summary
Dynamic and dedicated professional with extensive experience at St-Huberts, excelling in customer service and cash handling. Recognized for resolving customer complaints effectively and training new staff, fostering a collaborative environment. Proven ability to enhance customer satisfaction and loyalty through exceptional service and attention to detail.
Overview
4
4
years of professional experience
Work History
Cashier
St-Huberts
01.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on procedures and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed closing duties, including reconciling cash register, cleaning, and securing establishment.
Education
High School Diploma -
Louis-Riel High School
1655 Bearbrook Rd, Gloucester, ON06-2025
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Order taking
- Professionalism and courtesy
- Cash management
- Product restocking
- Conflict resolution
- POS system operations
- Attention to detail
- Staff training
- Currency counting
- Order packaging
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Cashier
St-Huberts
01.2022 - Current
High School Diploma -
Louis-Riel High School