Emma L. Brennan-Purtill
London,ON
Summary
I am a dedicated student with a strong foundation in customer service and commitment to continuous learning. Known for being a reliable team player who enjoys collaborating to achieve goals, I’m detail-oriented, great with customers, and always bring a positive attitude to the workplace.
Overview
6
6
years of professional experience
Work History
ITS Work Study Helpdesk
Kings University College Information Technology Services
01.2022 - Current
- Provided support to faculty, staff, and students, troubleshooting technical issues, and offering assistance
- Maintained positive communication with users during support interactions, ensuring a positive experience
- Showcased dedication by attending team meetings and occasionally contributing creative ideas
- Eager to pursue additional knowledge and learning opportunities
Marble Slab Creamery
01.2021 - 01.2022
- Delighted customers with immediate and friendly service
- Customer support, restocking, supervising, cake decorating and other needs to keep workflows running smoothly
- Handled cash, debit, and credit card transactions
- Assisted with answering phone calls for online orders or attending to customers' needs or complaints
Pierogi Queen Food Truck
01.2020 - 01.2021
- Served multiple customers preparing, cooking and assembling food items at a fast pace to maintain customer satisfaction
- Developed professional relationships with cooks, staff and customers to increase rapport
- Negotiated with suppliers to provide food and supplies
Kernels Popcorn
01.2019 - 01.2020
- Maintained high levels of customer service while operating machines and handling money independently
Education
PSYCHOLOGY, SOCIOLOGY
KINGS UNIVERSITY COLLEGE
02.2025
Graduate -
South Collegiate Institute
01.2021
Skills
- Strong multi-tasking abilities
- Problem solving and trouble shooting skills
- Optimistic team player
- Experienced with Microsoft Excel (formulas, spreadsheets, and charts)
- Skilled in organizing and balancing multiple responsibilities
- Effective communication
Timeline
ITS Work Study Helpdesk
Kings University College Information Technology Services
01.2022 - Current
Marble Slab Creamery
01.2021 - 01.2022
Pierogi Queen Food Truck
01.2020 - 01.2021
Kernels Popcorn
01.2019 - 01.2020
Graduate -
South Collegiate Institute
PSYCHOLOGY, SOCIOLOGY
KINGS UNIVERSITY COLLEGE
Similar Profiles
Tejal GuttalTejal Guttal
Instructor’s Assistant- Cyber Forensics, Overview of Information Security Management at Pennsylvania State University - College of Information Sciences and TechnologyInstructor’s Assistant- Cyber Forensics, Overview of Information Security Management at Pennsylvania State University - College of Information Sciences and Technology
AFOLABI GRACEAFOLABI GRACE
Receptionist at Josoemag Services Ltd, Kings College Hospital, University College London HospitalReceptionist at Josoemag Services Ltd, Kings College Hospital, University College London Hospital
Daniel NaderDaniel Nader
Senior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services DepartmentSenior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services Department
Peter EichlerPeter Eichler
Machine Operator/Form Setter at Looby ConstructionMachine Operator/Form Setter at Looby Construction
Hirra BalochHirra Baloch
Clinical Laboratory Assistant at DynacareClinical Laboratory Assistant at Dynacare