Sau Ting Lau
Calgary,AB
Summary
- Results-oriented investment banking professionals can manage competing priorities to accomplish challenging goals. Knowledgeable about compliance issues and legal concerns. Bring in new business and maximize success rates.
- A hardworking employee with customer service, multitasking, and time management abilities. Dedicated to giving every customer a positive and memorable experience.
- Being an officer focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Officer
BOCI Prudential Trustee
12.2020 - 05.2022
- Answering customers' inquiries about pensions over the phone and providing possible solutions
- Provide Hong Kong MPF scheme administration support, including enrolment, contribution, switching, and termination
- Build and maintain a good relationship with customers.
Customer Care Officer
HSBC
04.2018 - 12.2020
- Provide quality customer service to premier customers by answering inquiries about banking services over the phone
- Meet the financial services needs of customers by offering additional services with insurance, loans, and credit cards to meet customers' needs
- Promote digital banking services and products.
Sales Assistant
Zara
05.2016 - 11.2016
- Support store daily operations and ensure the shop floor with adequate stock level
- Ensures sales floor and all store standards are always met
- Assist in handling new arrival items
- Participates in team training to execute business results and achieve targets
- Provide fitting room service and handle customer inquiries.
Education
Diploma Business Administration - Financial Services
Red River College Polytech
Winnipeg04.2024
Skills
- Effective Communication
- Customer Service
- Relationship Building
- Client Engagement
- Problem-Solving
- Organizational Skills
- Time Management
- Microsoft Office
- Work Coordination
Certification
- Certificate of Completion of Canadian Investment Funds Course
Languages
- English
- Cantonese
- Mandarin
Timeline
Officer
BOCI Prudential Trustee
12.2020 - 05.2022
Customer Care Officer
HSBC
04.2018 - 12.2020
Sales Assistant
Zara
05.2016 - 11.2016
Diploma Business Administration - Financial Services
Red River College Polytech
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