EMMA LAMB
Toronto,Canada
Summary
Experienced Manager and Sommelier with 15+ years of expertise in the Toronto Hospitality Industry. Seeking to leverage leadership experience and extensive skill set in sales or hospitality management. Perceptive Manager skilled at directing and enhancing operations through effective employee motivational strategies and strong policy enforcement. Proficient in industry best practices, market trends, and regulatory requirements to ensure seamless operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Wine Trainer/Server
GUSTO 101
06.2021 - Current
- Work to develop positive experiences for all patrons, while serving and education on food and drink
- Assist in running private events; overseeing all scheduling and timing, managing the briefing and direction for all staff members working, liaise with kitchen and front of house to ensure timely and flawless service
- Contribute to the ongoing improvement of restaurant logistics to continue competitive performance, training staff on the wine list - resulting in a significant increase in wine sales
Marketing Coordinator/Wine Sales Rep
DRINK BETTER
03.2021 - 11.2024
- Developed copy of client websites and blogs
- Aligned copy strategy for marketing campaigns and managed client feedback
- Collaborated with brand direction and assisted in creating brand awareness
- Skilled in assessing customer needs and recommending appropriate wine selections based on preferences and budget
- Excellent communication and negotiation skills with a proven ability to close sales and generate revenue
Sales Development Representative/Analyst
HENON.IO
01.2022 - 10.2022
- Managed business evaluation to qualify future partnerships
- Responsible for new business growth - independently engaging potential new clients
- Responsible for ongoing reporting and competitive analysis for the market, preparing documents and guidance for leadership team
- Introduced new systems to streamline training and recommended innovative ways of team building to acclimatize new staff members
- Honed communication skills with C-suite professionals through ongoing outreach and demonstrating our partnership value
- Responsible for $100k in revenue growth during tenure
Education
LEVEL 3
WSET
04-2024
Skills
- Proficient with MS Office Suite
- Proficient with CRM programs
- Excellent verbal communication skills
- Excellent written communication skills
- Confident public speaker
- Performs well in high stress scenarios
- Adaptable
- Solution oriented
- Effectively liaise with clients
- Anticipating needs
- Meeting requests with efficiency
- Training initiatives
Personal Information
Title: Sommelier
Languages
English
Native or Bilingual
Timeline
Sales Development Representative/Analyst
HENON.IO
01.2022 - 10.2022
Wine Trainer/Server
GUSTO 101
06.2021 - Current
Marketing Coordinator/Wine Sales Rep
DRINK BETTER
03.2021 - 11.2024
LEVEL 3
WSET
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