Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Emma Lake

Nelson,BC

Summary

Dependable, multi skilled individual with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.

Overview

4
4
years of professional experience

Work History

Recreation Program Monitor and Leader

Regional District of Central Kootenays
06.2023 - 08.2023
  • Set up of and delivery of recreational programs for youth
  • Facilitating and participation in program activities
  • Providing first aid
  • Developing relationship with children and their parents
  • Communication safety and behavioral concerns with children and their parents.

Retail Sales Associate

Pixie Candy Shoppe
08.2021 - 01.2023
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Trained new employees to use selling strategies and apply best practices
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Greeted customers and helped with product questions, selections, and purchases
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Balanced and organized cash register by handling cash and counting change
  • Bank deposits
  • Packaging candy bags
  • Assisting with special projects such as holiday gift baskets
  • Providing feedback on new products or recipe improvements.

Barista

Starbucks
09.2020 - 06.2021
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Made and served brand-specific café beverages with focus on speed, quality and consistency
  • Learned special recipe items and seasonal offerings to best meet customer needs
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Used POS system to accurately enter orders and process payments
  • Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Child Care Provider

Care To Learn Daycare
07.2020 - 08.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
  • Prepared healthy foods and beverages for children
  • Assisted in potty training and other daily hygiene activities to support child development
  • Kept notes of behavior issues, food served, and medications administered to children
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes
  • Taught children to organize toys, wash hands, and share by leading by example.

Front Desk Receptionist

Coldwell Banker
06.2019 - 06.2020
  • Compiled information from files and uploaded to software system
  • Completed data entry and filing to keep records updated for easy retrieval
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Routed incoming mail, messages and phone calls to relevant Realtor
  • Greeted guests at front desk and connected them to Realtors
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Maintained window display.

Education

Bachelor of Science - Kinesiology

University of Lethbridge
Lethbridge, AB
05.2027

Certificate - First Aid With CPR-C

Saint Johns First Aid
Nelson, Canada
05.2023

High School Diploma -

LVR High School
Nelson, BC
06.2022

Skills

  • Teamwork and Collaboration
  • Child Supervision
  • Child Safety
  • Activity Planning
  • POS System Operations
  • Engaging with Diverse Customers
  • Store Opening and Closing
  • Time Management
  • Independent Judgement
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Retail sales

Volunteer Experience

Wilson Middle School, Assistant Volleyball Coach, 09/2023, 12/2023

Timeline

Recreation Program Monitor and Leader

Regional District of Central Kootenays
06.2023 - 08.2023

Retail Sales Associate

Pixie Candy Shoppe
08.2021 - 01.2023

Barista

Starbucks
09.2020 - 06.2021

Child Care Provider

Care To Learn Daycare
07.2020 - 08.2020

Front Desk Receptionist

Coldwell Banker
06.2019 - 06.2020

Bachelor of Science - Kinesiology

University of Lethbridge

Certificate - First Aid With CPR-C

Saint Johns First Aid

High School Diploma -

LVR High School

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Emma Lake