Emma Korz
Ottawa,ON
Summary
Dependable worker that is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Sales Associate
Winners, TJX
06.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
Neabour's Family Restaurant
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Kitchen Staff Member
Tony's Best Pizza
06.2020 - 08.2022
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Managed time to juggle multiple tasks simultaneously with ease.
Hostess
Smitty's Restaurant
08.2019 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor's of Social Science - Criminology
University of Ottawa
Ottawa, ON04.2027
Skills
- Flexible Schedule
- Reliable and punctual
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
Timeline
Server
Neabour's Family Restaurant
04.2024 - 08.2024
Sales Associate
Winners, TJX
06.2021 - Current
Kitchen Staff Member
Tony's Best Pizza
06.2020 - 08.2022
Hostess
Smitty's Restaurant
08.2019 - 09.2020
Bachelor's of Social Science - Criminology
University of Ottawa
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