Emma King
London ,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Michelle Sommer-Hamer.
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Deer Ridge Golf Course
06.2022 - 10.2022
- Memorized menu entrees and daily specials to provide guidance to consumers with questions about meal choices
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations
- Proficient with computers, learns new software with ease
- Experience with staff training
- Responds to consumer concerns and inquiries to provide complete resolution
Ice Cream Attendant
IceCream2
07.2021 - 10.2022
- Cleaned food preparation areas, cooking surfaces, and utensils which established a sanitary food preparation area
- Provided customer service in person/ over the phone
- Operated cash register, handling cash and card and transactions
- Interacted with customers with a positive attitude daily
Hostess/Server
Chicopee Ski Hill
12.2022 - 03.2022
- Greet incoming and departing guests warmly with a genuine smile and eye contact
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Contribute to team effort by accomplishing related results as needed Served food to guests
Education
High School -
Grand River Collegiate
University Degree - Media Information And Technology
University Of Western Ontario
London, ON01-2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Safe food handling
- High volume dining
- Service prioritization
- Point of sale operation
Certification
- First Aid - June2021
- Diversity and Inclusion Training - November2021
- Safe Food Handling Training for Workers - November2021
- Occupational Health and Safety Awareness Training for Workers - November2021
- WHMIS Training - November2021
- AODA Customer Service Standards training
Extra-Curricular
Competitive Dancer → September2013 - July2021
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Server
Michelle Sommer-Hamer.
04.2024 - 09.2024
Hostess/Server
Chicopee Ski Hill
12.2022 - 03.2022
Server
Deer Ridge Golf Course
06.2022 - 10.2022
Ice Cream Attendant
IceCream2
07.2021 - 10.2022
High School -
Grand River Collegiate
University Degree - Media Information And Technology
University Of Western Ontario
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