Emma Ker
Toronto,ON
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to multitask effectively while delivering exceptional hospitality. Skilled in interactive communication and proficient with POS systems, ensuring efficient service and enhancing guest satisfaction. Committed to fostering positive relationships and creating memorable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
CANO Restaurant
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server Assistant
Laylak Lebanese Cuisine
10.2024 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and assisting on the floor.
Sales Associate
Mabel’s Bakery
09.2022 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared food and beverages for customers.
Sales Associate
No Frills Grocery
02.2022 - 09.2022
Animal Caretaker
Nicediggz Midtown
10.2020 - 04.2021
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Education
Bachelor Of Arts - Life Sciences
University of Toronto
Toronto, ONSkills
- Customer service
- Effective multitasking
- Phone etiquette
- Interactive communication skills
- Hospitality service expertise
Languages
English
Native or Bilingual
Japanese
Limited Working
Certification
SmartServe Certification
Timeline
Hostess/Server Assistant
Laylak Lebanese Cuisine
10.2024 - 05.2025
Server/Bartender
CANO Restaurant
08.2023 - Current
Sales Associate
Mabel’s Bakery
09.2022 - 09.2023
Sales Associate
No Frills Grocery
02.2022 - 09.2022
Animal Caretaker
Nicediggz Midtown
10.2020 - 04.2021
Bachelor Of Arts - Life Sciences
University of Toronto