Emma Kennedy
Paris,ON
Summary
Hardworking, passionate and motivated applicant eager to secure an opportunity to gain real-world experience in the field of academic research. Organized and dependable candidate successful at multi-tasking, working collaboratively and handling complex tasks.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Animal Hospital Of Cambridge
08.2017 - 12.2020
- Answered customer questions regarding available merchandise, standard procedures/ treatments, current prices and clinic policy.
- Assisted customers with setting appointments, special order requests, and merchandise pick-up.
- Developed and implemented new customer service protocols.
- Trained new personnel regarding company operations, policies and services.
Adoption Coordinator
Safe And Sound Project
09.2018 - 12.2020
- Interviewed individuals and families to assess needs, provide resources, and match animals in need with appropriate adoptive families.
- Delivered exceptional service to each customer by listening to concerns and answering questions about animal welfare, animal husbandry and the adoption process.
- Developed and implemented a multi-part interview process for adoption applicants.
- Documented data and completed accurate updates to medical records.
- Created and oversaw social media pages on Facebook and Instagram.
Research Assistant
Laurier Center for the Study of Canada
10.2024 - 05.2025
- Recorded data and maintained source documentation following good documentation practices.
- Developed a digital archive for the Canadian Industrial Heritage Center, making
Education
Bachelor of Arts - History
Wilfrid Laurier University
Brantford, Ontario04.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Excellent written and verbal communication
Volunteer Experiences
Volunteer Research Assistant, 01/2024-present
Memories of Brantford
- Collaborated with a team to share data, organize findings and create a community exhibit celebrating the Armenian community of Brantford.
- Utilized archival resources to research historical documents, photographs, and artifacts.
- Developed visual and written content for the exhibit, including descriptions of artifacts and historical context.
Timeline
Research Assistant
Laurier Center for the Study of Canada
10.2024 - 05.2025
Adoption Coordinator
Safe And Sound Project
09.2018 - 12.2020
Customer Service Representative
Animal Hospital Of Cambridge
08.2017 - 12.2020
Bachelor of Arts - History
Wilfrid Laurier University
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