Emma Kemper
Office Administrator/ Customer Service
Bradford,ON
Summary
Experienced office administrator and customer service representative with a strong understanding of efficient office coordination and dedication to fostering effective collaboration. Exceptional organizational skills and reliability. Excels at managing multiple priorities with a positive and proactive approach. Willingness to go the extra mile and take on additional responsibilities to contribute to team success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service/ Office Administrator
Kennedy Sales/ Fore-Tenn Marketing
Uxbridge, Ontario
04.2023 - 09.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Assistant Manager
DOT Furniture
04.2021 - 01.2023
- Improving store sales by achieving individual sales goals and providing sales support for other associates
- Responsible for overall customer relations, maintaining high levels of positive customer feedback and resolving any conflict with customers in an positive way in the absence of the manager
- Processing transactions on POS, processing sales paperwork submitted from associates correctly, booking customer deliveries, processing phone transactions and processing financing transactions in absence of the manager
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Deli/Bakery Associate
Walmart
11.2016 - 10.2020
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Education
High School Diploma -
Bradford District High School
Bradford, ON 09.2013 - 06.2017
Seneca College
King City, ON 06.2020 - 07.2020
Georgian College
Barrie, ON 09.2019 - 04.2021
Skills
- Excellent oral and written communication skill
Friendly and approachable
Creative problem solver who can work independently as well as a team member
Ability to follow directives, work collaboratively, and delegate tasks
Active listener who respects the needs of others
Efficient in Microsoft Word, Excel, and Powerpoint
Additional Information
- AWARDS and HONORS: Ontario Scholar 2017, Highest Proficiency Grade 12 English 2017, Dean's List 2019 Georgian College, Dean’s List 2020 Georgian College
Timeline
Customer Service/ Office Administrator
Kennedy Sales/ Fore-Tenn Marketing
04.2023 - 09.2024
Assistant Manager
DOT Furniture
04.2021 - 01.2023
Seneca College
06.2020 - 07.2020
Georgian College
09.2019 - 04.2021
Deli/Bakery Associate
Walmart
11.2016 - 10.2020
High School Diploma -
Bradford District High School
09.2013 - 06.2017
Similar Profiles
Armani AddyArmani Addy
Burlington at Cashiers/Sales Floor/MarketingBurlington at Cashiers/Sales Floor/Marketing
Evan PlattEvan Platt
Retail Merchandiser at Acosta Sales & MarketingRetail Merchandiser at Acosta Sales & Marketing
Ansley WheelerAnsley Wheeler
Sales Representative at Advantage Solutions Sales And MarketingSales Representative at Advantage Solutions Sales And Marketing