Emma Keith
Kitchener,ON
Overview
8
8
years of professional experience
Work History
Client Service Representative
University of Waterloo, Campus Wellness
01.2023 - Current
- Managed the day-to-day front desk operations in a fast-paced, student-based medical office.
- Supported 100+ patients via phone or in person daily.
- Cross-Trained in multiple departments.
- Provided support to individuals in crisis by facilitating services through our counselling department and connecting them with external resources for further assistance outside our office hours.
Medical Receptionist
Fuss Pefanis Yee Medical
09.2020 - 09.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Pharmacy Assistant
Shoppers Drug Mart
10.2019 - 03.2020
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Medical Receptionist
Kitchener Waterloo Vascular Laboratory
08.2019 - 03.2020
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed marketing tasks within the office.
Pharmacy Assistant
Rexall Pharma Plus
11.2016 - 01.2019
Education
St. Louis Adult Learning
KitchenerTwin Lakes Secondary School
Orillia, ONSkills
- Customer Service
- Administrative support
- EMR Systems
- Medical Terminology
- Organization
- Teamwork
- Time Management
- Problem Solving
- Inventory Management
Timeline
Client Service Representative
University of Waterloo, Campus Wellness
01.2023 - Current
Medical Receptionist
Fuss Pefanis Yee Medical
09.2020 - 09.2021
Pharmacy Assistant
Shoppers Drug Mart
10.2019 - 03.2020
Medical Receptionist
Kitchener Waterloo Vascular Laboratory
08.2019 - 03.2020
Pharmacy Assistant
Rexall Pharma Plus
11.2016 - 01.2019
St. Louis Adult Learning
Twin Lakes Secondary School
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