Emma Johnson
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Service Clerk
The Big Carrot
05.2023 - 11.2023
- Demonstrated knowledge and applied proper food handling standards.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
Receptionist
Saul's Beauty Shop
09.2022 - 04.2023
- Escorted clients to spa areas, treatment rooms, and offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled estheticians for appropriate treatments and time slots.
Esthetician
Elegance Schools Inc
02.2019 - 11.2019
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Deli Clerk
The International Bakery
02.2018 - 07.2018
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Accurately operated cash register to process customer payments.
Housekeeper
Lost Creek Resort
05.2017 - 10.2017
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Certificate - Pre-Health Sciences
George Brown College
Toronto, ON04.2024
Diploma - Esthetics
Elegance Schools Inc
London, ON11.2019
Skills
- Time Management
- Cleaning and sanitizing
- Administrative Skills
- Problem-solving skills
- Accuracy and efficiency
- Document Management
- Customer Service
- Listening Skills
Languages
English
Native or Bilingual
Timeline
Front Service Clerk
The Big Carrot
05.2023 - 11.2023
Receptionist
Saul's Beauty Shop
09.2022 - 04.2023
Esthetician
Elegance Schools Inc
02.2019 - 11.2019
Deli Clerk
The International Bakery
02.2018 - 07.2018
Housekeeper
Lost Creek Resort
05.2017 - 10.2017
Certificate - Pre-Health Sciences
George Brown College
Diploma - Esthetics
Elegance Schools Inc
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