Summary
Overview
Work History
Education
Skills
Certification
Community Service & Volunteer Work
Timeline
Generic

Emma Jayne Biggs

Winnipeg,Canada

Summary

I am a pharmacy student and aspiring pharmacist with a strong passion for patient care, clinical practice, and continuous learning. My journey in pharmacy began in 2017 with my first job in a pharmacy, and since then, I have been committed to developing my skills and deepening my understanding of the field.

Beyond academics, I have a natural curiosity and an analytical mindset—I love problem-solving, understanding the ‘why’ behind things. I attempt to bring such curiosity and critical thinking into every aspect of my work, ensuring that the care I provide is thoughtful, informed, and patient-centered.

Currently, I work as a pharmacy student at Shoppers Drug Mart, where I apply my clinical knowledge in prescription processing, patient counseling, and collaboration with healthcare professionals. My role allows me to enhance my problem-solving abilities, strengthen my communication skills, and gain valuable hands-on experience in patient care. A dedicated and self-motivated learner, I take pride in my ability to quickly adapt, pay close attention to detail, and provide high-quality, patient-focused care. I am eager to continue expanding my experience across different pharmacy settings, further developing my expertise and adaptability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Student

Shoppers Drug Mart
05.2023 - Current

My responsibilities of the daily operations in the pharmacy include:

  • Prescription Processing: Entering prescriptions, preparing and labeling medications, packaging for delivery, ensuring accuracy.
  • Patient Interaction: Assisting customers at the counter, answering phone inquiries, and coordinating with prescribers for refills or clarifications.
  • Dispensary Support: Maintaining inventory, stocking medications, processing third-party insurance claims, and managing cash transactions.

As a pharmacy student, I take on additional responsibilities, including:

  • OTC Counseling: Recommending over-the-counter medications based on patient needs, assessing contraindications, and ensuring safe self-care practices.
  • Medication Inquiries: Using my clinical knowledge to assist patients with prescription-related questions, under pharmacist supervision.

Pharmacy Assistant

Mulvihill Drug Mart Ltd.
01.2017 - 01.2024
  • Prescription Processing: Entered prescriptions into Kroll, prepared and labeled medications, and assisted in compliance packaging.
  • Customer Service & Patient Support: Assisted patients at the counter, answered phone inquiries, and coordinated with prescribers for refills and clarifications.
  • Dispensary Operations: Managed inventory, stocked medications, and ensured proper storage and handling of pharmaceuticals.
  • Cash & Administrative Duties: Processed payments, operated the cash register, completed end-of-day deposits, and handled faxing and documentation.
  • Pharmacy Workflow Support: Maintained cleanliness and organization in the dispensary, supported daily operations, and assisted the pharmacist as needed.

Education

Doctor of Pharmacy (PharmD) - PHARMACY

University of Manitoba
Winnipeg, MB
05-2027

Bachelor of Science - GENERAL SCIENCES

University of Manitoba
Winnipeg, MB
01.2022

High School Diploma -

Fellowes High School
Pembroke, ON
01.2020

Skills

  • Pharmacy workflow
  • Kroll & Healthwatch experience
  • Customer service
  • Cash management/handling
  • Self-motivated
  • Hard-working
  • Quick learner
  • Attentive to detail
  • Pharmacy ethics
  • Data entry
  • Medication dispensing
  • Resolving complaints

Certification

  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • WHMIS
  • WHRA PHIA Training

Community Service & Volunteer Work

Volunteer Note-Taker | University of Manitoba (2020–2022)

  • Took comprehensive lecture and textbook notes for the University’s Student Accessibility Services

Pharmacy Student Volunteer | WISH Clinic (2022–2023)

  • Assisted with patient intake, meal preparation, and administrative support
  • Engaged in interdisciplinary collaboration to assist with clinical cases

Volunteer | West Broadway Youth Outreach (WBYO) (2024–present)

  • Provided tutoring and homework support for children and youth
  • Engaged in mentorship through conversation, activities, and games
  • Encouraged a positive and inclusive environment for learning and development

Timeline

Pharmacy Student

Shoppers Drug Mart
05.2023 - Current

Pharmacy Assistant

Mulvihill Drug Mart Ltd.
01.2017 - 01.2024

Doctor of Pharmacy (PharmD) - PHARMACY

University of Manitoba

Bachelor of Science - GENERAL SCIENCES

University of Manitoba

High School Diploma -

Fellowes High School
Emma Jayne Biggs