Emma Hughes
San Diego
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and product upselling. Skilled in time management and cash handling, I enhanced service efficiency during peak hours and helped train new team members, fostering a collaborative environment. Committed to delivering high-quality beverages and exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
12.2021 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Provided exceptional customer service, effectively resolving inquiries and complaints to enhance satisfaction.
- Developed knowledge of menu items to suggestively sell products based on customer preferences.
- Collaborated with team members to streamline workflows during peak hours, improving service efficiency.
Education
Bachelor in Sociology - Sociology
California State University, San Marcos
San Marcos, California, CA06-2027
High School Diploma -
Fusion Academy
Scripps Ranch, CA06-2023
Skills
- Time management
- Problem-solving
- Cash handling
- Product upselling
- POS system operation
- Menu memorization
- Friendly and outgoing
Timeline
Barista
Starbucks
12.2021 - Current
Bachelor in Sociology - Sociology
California State University, San Marcos
High School Diploma -
Fusion Academy