Emma Howell
MISSISSAUGA,ON
Summary
Calm, detail-oriented, and highly organized professional seeking a Communications Operator position. Brings strong experience managing high-volume calls, prioritizing urgent situations, and delivering clear, empathetic communication in fast-paced environments. Proven ability to multitask, remain composed under pressure, and support team operations with accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mississauga Animal Hospital
Mississauga
11.2022 - 11.2025
- Communicate with empathy and professionalism in emotionally sensitive situations.
- Triage client concerns to ensure timely resolution by directing cases to appropriate veterinary staff.
- Manage a high-volume, multi-line phone system, prioritizing urgent and routine calls while maintaining accuracy and composure.
- Maintain accurate records to enhance continuity of care and improve team communication.
- Process payments, invoices, and insurance claims with strong attention to detail and confidentiality.
- Assist in clinical support, remaining calm and focused during high-stress situations to ensure effective patient care.
Hourly Supervisor/Bartender
Milestones Bar & Grill
Mississauga, ON
05.2019 - 11.2022
- Led team members, delegating tasks and maintaining situational awareness across the floor to enhance service delivery.
- Supervised daily operations in fast-paced environment, ensuring efficient workflow and adherence to service standards.
- Resolved customer concerns quickly and effectively, using de-escalation and problem-solving techniques.
- Managed multiple tasks simultaneously in high-pressure environment while providing strong customer service.
- Trained staff on systems, procedures, and safety protocols.
- Managed cash handling, end-of-day balancing, and reporting with accuracy and accountability.
Bartender/Server
Montana's BBQ & Bar
Mississauga, ON
07.2018 - 10.2022
- Provided prompt, attentive service to enhance guest experience in fast-paced, high-volume setting.
- Balanced competing priorities while ensuring accuracy and professionalism in service.
- Worked closely with team members to streamline operations and improve service flow.
Education
High School Diploma -
St. Marcellinus Secondary School
Mississauga, ON06-2014
Skills
- Emergency call handling and triage
- Multitasking in high-pressure environments
- Clear and professional communication
- Conflict resolution and de-escalation
- Attention to detail and accuracy
- Phone system operations
- Team coordination and support
- Time management and prioritization
- Confidentiality and discretion
Timeline
Customer Service Representative
Mississauga Animal Hospital
11.2022 - 11.2025
Hourly Supervisor/Bartender
Milestones Bar & Grill
05.2019 - 11.2022
Bartender/Server
Montana's BBQ & Bar
07.2018 - 10.2022
High School Diploma -
St. Marcellinus Secondary School