Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Emma Hough

Toronto,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Customer Care Associate

InteraXon
01.2021 - Current
  • A key member in the B2B pod to qualify researchers, potential resellers, and bulk purchasers
  • Lead on post-purchase relations with bulk purchasers
  • Support the Customer Care team with training and escalated customer support cases
  • Use Salesforce, Google Workspace, Shopify, Netsuite, and Stripe on a daily basis to support customers
  • Developed strong verbal and written communication skills while working with customers and Customer Care Associates
  • Organize and facilitate an elaborate training schedule for onboarding new Customer Care Associates.

Associate Counsellor

Fieldwork Counselling
09.2022 - 04.2023
  • Completed over 250 direct client hours by counselling clients 1:1 in both in-person and online capacities
  • Built strong therapeutic relationships that foster trust, empathy, and unconditional positive regard
  • Created case conceptualizations and treatment plans that will effectively assist the client with accomplishing their therapeutic goals
  • Prepared for sessions to properly apply the selected modality and approach for each specific client.

Child Behaviour Specialist

01.2020 - 03.2020
  • Supported the development of a 3-year-old with a speech delay and Autism Spectrum Disorder.

Associate Teacher

Child Care and Learning Centre
01.2017 - 04.2019
  • Worked as a third teacher in a classroom of 14 toddlers (ages 15 months to 3 years old).

Education

Master of Arts - Counselling Psychology

Yorkville University

Bachelor of Arts - Psychology (Co-op)

University of Guelph
Guelph, Ontario

Skills

  • Problem Resolution
  • Customer Relationship Management
  • Appointment Scheduling
  • Payment Processing
  • Product Education
  • Data Entry

Certification

  • Registered Psychotherapist (Qualifying) with CRPO
  • Registered Clinical Counsellor with BCACC

Hobbies and Interests

  • Volleyball
  • Hiking
  • Snowboarding
  • Fitness
  • Personal reading
  • Creative writing
  • Nutrition
  • Cooking
  • Baking
  • Travelling and experiencing new cultures

Timeline

Associate Counsellor

Fieldwork Counselling
09.2022 - 04.2023

Senior Customer Care Associate

InteraXon
01.2021 - Current

Child Behaviour Specialist

01.2020 - 03.2020

Associate Teacher

Child Care and Learning Centre
01.2017 - 04.2019

Master of Arts - Counselling Psychology

Yorkville University

Bachelor of Arts - Psychology (Co-op)

University of Guelph

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Emma Hough