Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Hersey

London,ON

Summary

Experienced with fostering positive development for children and adolescents. Utilizes therapeutic approaches and behavior management techniques to support growth. Knowledge of emotional regulation and advocacy for youth empowerment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee Company
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Practicum Student

Westminster High School
01.2024 - 04.2024
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
  • Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
  • Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
  • Participated in weekly supervision meetings, allowing for self-reflection and professional growth as a child and youth care worker in training.

Front End Supervisor

Real Canadian Superstore
06.2016 - 10.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 13 checkout stations to verify adequate cash supply.

Education

Advanced Diploma - Child And Youth Care

Fanshawe College
London, ON
04-2025

High School Diploma -

H.B Beal Secondary School
London, ON
06-2017

Skills

    Ability to hold respectful boundaries in order to create professional relationships based on trust

    Excellant oral and written communication skills

    Holds nurturing leadership skills

    Skilled in trauma-informed care

    Ability to develop interpersonal relationships with clients and co-workers

    Comfortable in school and residential based settings

    Excellent organizational and multitasking abilities

    Positive outlook

Certification

Standard First Aid and CPR (Level C)-Red Cross


PMAB(safety training)-Fanshawe College

Timeline

Practicum Student

Westminster High School
01.2024 - 04.2024

Shift Supervisor

Starbucks Coffee Company
10.2021 - Current

Front End Supervisor

Real Canadian Superstore
06.2016 - 10.2022

Advanced Diploma - Child And Youth Care

Fanshawe College

High School Diploma -

H.B Beal Secondary School

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Emma Hersey