Emma Heath
Bakersfield
Summary
Dynamic professional with extensive experience in customer service and support roles, including as a Bank Teller at Valley Strong Credit Union. Proven ability in cash handling and behavior monitoring, fostering strong relationships with clients. Committed to maintaining high standards of service and safety while effectively collaborating with team members to enhance customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Group Home
Bakersfield
12.2025 - 03.2026
- Implemented individualized support plans based on residents' unique needs.
- Aided individuals in daily activities including personal care, meal preparation, and medication reminders, fostering routine and stability.
- Supported residents in daily living and personal care tasks, enhancing their independence and quality of life.
- Monitored resident behavior and reported changes to the care team promptly.
- Facilitated community outings and recreational activities for residents' engagement.
- Ensured a safe, clean environment in the group home, promoting well-being and comfort for residents.
- Developed strong relationships with residents to promote trust and comfort.
Team Member
Hungry Howies Pizza
Bakersfield
01.2025 - 12.2025
- Provided friendly and efficient customer service, taking accurate orders and assisting with special orders
- Executed in-person and phone transactions during peak hours to enhance customer experience
- Operated POS system
- Collaborated with team members to efficiently resolve immediate demands
- Trained new team members using approved materials to ensure consistent service standards
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained a clean and safe environment
- Operated ovens and other kitchen equipment
Barista/Cashier
VBF Church Coffee Bar
Bakersfield
09.2023 - 06.2025
- Delivered friendly, attentive customer service by accurately taking orders and accommodating special requests
- Prepared and served a variety of hot and cold beverages
- Ensured high product quality, consistency, and presentation to enhance customer satisfaction
- Oversaw cash handling and POS transactions to maintain efficient checkout process
- Maintained cleanliness and organization of work stations
- Refilled inventory of beverages and food items
Bank Teller
Valley Strong Credit Union
Bakersfield
01.2024 - 05.2024
- Processed customer transactions accurately and efficiently at Valley Strong Credit Union.
- Processed customer transactions, including deposits, withdrawals, check cashing, and loan payments, ensuring accuracy and timely service.
- Balanced cash drawer at each shift's start and end, maintaining accurate cash flow.
- Provided excellent customer service by greeting clients, answering questions, and assisting with banking needs
- Assisted members with account inquiries and provided product information.
- Educated customers on digital banking services and online account access.
- Collaborated with team members to enhance customer service, resulting in improved satisfaction.
Education
N/A - Early Childhood Education
Bakersfield College
Bakersfield, CA05-2028
Skills
- Personal care assistance
- Daily living support
- Independent living support
- Client engagement
- Behavior assessment
- Health and safety compliance
- Food safety
- Food industry
- Customer service
- Team collaboration
- Time management
- Problem solving
- Financial management
- Budget management
- Record keeping
- POS
- Empowerment strategies
- Supportive environment
- Empowerment strategies
Certification
- ServSafe
- Driver's License
Timeline
Direct Support Professional
Group Home
12.2025 - 03.2026
Team Member
Hungry Howies Pizza
01.2025 - 12.2025
Bank Teller
Valley Strong Credit Union
01.2024 - 05.2024
Barista/Cashier
VBF Church Coffee Bar
09.2023 - 06.2025
N/A - Early Childhood Education
Bakersfield College