Emma Hart
Santa Rosa
Summary
Reliable Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Highly Alert with animal behavior, and discipline.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Tappen Hill
04.2023 - 01.2024
- Took care of checking up on the dog's physical health by checking over its entire body and giving them daily nail trims, baths, and check-ups, including weight changes.
- Feeding the animals, and making sure they have the correct dietary needs, and medications, from the owner's instructions.
- Improved animal health by administering medications.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Getting along with co-workers around the workplace. While keeping a positive attitude.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash.
- Recorded dogs intake and output, physical condition and behavior for updated kennel logs
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Customer Service Cashier and Track
K1 Speed
01.2023 - 03.2023
- Worked on track to assist with securing helmets, making sure that carts were charge and safely ready for customers.
- Controlled carts on the track, opening and closing gates. giving directions to racers involved, keeping safety as top priority.
- Giving customers walkthrough on the rules of the track.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Waitress
Page's Diner
11.2020 - 12.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Bussing and cleaning tables
- Efficiently taking orders, getting the food to customers, have checks ready, make drinks, such as specialty drinks and cafe drinks, handling the register.
- Keeping inventory filled
- Keeping the floor and house clean.
- Making sure that the food looks visually appealing, and is exactly as the customer ordered.
Florist
Pedy's Petals Flowers
02.2020 - 12.2022
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Cleaned flowers and keeping fridge organized and visually appealing as possible
Dog Walker
Dog Walking With Carly
05.2020 - 09.2022
- Learned how to do nail trims, light grooming, and dog baths
- Learning safe transport
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CA06.2022
Skills
Grooming
Bathing
Nail Trims
Hygiene Care
Exercise
Behavioral Discipline
Customer Service
Accomplishments
FFA - Two Champion Hogs, Outstanding Chapter Farmer, Floral Design, greenhand treasurer in freshman, sophomore, and junior year
Agility - Scored 1st place at the 4-H Chicken BBQ
4-H - Best of breed and two rabbits with best opposite of breed
Timeline
Kennel Technician
Tappen Hill
04.2023 - 01.2024
Customer Service Cashier and Track
K1 Speed
01.2023 - 03.2023
Waitress
Page's Diner
11.2020 - 12.2022
Dog Walker
Dog Walking With Carly
05.2020 - 09.2022
Florist
Pedy's Petals Flowers
02.2020 - 12.2022
High School Diploma -
Santa Rosa High School
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