Emma Hancock
West Vancouver,BC
Summary
Self-motivated work ethic with ability to perform effectively in independent or team environments. Always willing to go the extra mile with humour and compassion, who can demonstrate strong organisational skills to achieve company goals to deliver high quality service and results.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Classroom Assistant
Claremont School
Hastings, East Sussex
09.2019 - 07.2020
- Offered reliable assistance to teachers through administrative support and classroom management for grades 2 through to 7.
- Provided support to special needs students, ensuring safety and access to equitable learning.
- Safeguarded student health and wellbeing within educational settings, taking appropriate action when needed.
- Replenished stock and supplies to create well-equipped classroom environments.
- Supervised pupils during lunchtimes and educational visits.
Swimming Teacher
Self Employed
Cranbrook, Kent
02.2006 - 04.2019
- Employed approved STA knowledge and teaching practises, to deliver safe, fun, practical swimming programmes for swimmers aged from 5 to 16 in both group and one to one sessions. Moving through approved swimming levels within a positive timeframe.
- Supervised and mentored new team members to build competent and confident teaching team.
- Developed specialised classes for swimmers with disabilities, receiving positive participant feedback.
- Upheld high levels of health and safety and child safeguarding. Following STA procedures and legislation for optimum student wellbeing.
Executive Assistant
AXA Healthcare
Tunbridge Wells, Kent
05.2004 - 10.2006
- Facilitated smooth communication between CEO and members of staff, whilst responding to all emails and other correspondence
- Produced documents, updated spreadsheets and crafted Powerpoint presentations for New Business meetings always ensuring outstanding attention to detail.
- Organised and coordinated meetings and conference calls and all international and domestic travel arrangements.
Executive Assistant
Vizeum UK
London
08.1998 - 02.2004
- Direct point of contact to CEO, screening incoming calls, responding to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Coordinated large-scale events and conferences, offering planning and on-the-day support to ensure smooth proceedings.
- Designed PowerPoint presentations for new business pitches.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Oversaw the interview process to employ clerical support staff.
- Coordinated travel arrangements including flights and accommodation, in line with strict budgets and schedules.
Head Receptionist
Cossette Advertising
Vancouver
07.1996 - 12.1997
- Acted as first point of contact for a wide range of personnel. Greeting incoming customers in a warm, professional manner, whilst providing a friendly, knowledgeable assistance.
- Answered all incoming phone calls and helped resolve enquiries from clients, vendors and general public by directing them to the correct point of contact.
- Took and communicated messages to minimise interruptions to staff workflows.
- Provided clerical support to company employees, including Powerpoint presentations, copying, faxing and file management.
Education
BA Hons - Educational Studies, Health Education, Special Needs & Sports Science
University of Kent Canterbury Christ Church
Canterbury 09.1990 - 07.1993
Skills
- STA Level 2 Swimming Instructor
- Certified Group Fitness Instructor - YMCA
- First Aid & CPR/AED level C
- Judith Blacklock Floristry Diploma
- Powerpoint Office 365
- Microsoft Word
- Microsoft Excel
Timeline
Classroom Assistant
Claremont School
09.2019 - 07.2020
Swimming Teacher
Self Employed
02.2006 - 04.2019
Executive Assistant
AXA Healthcare
05.2004 - 10.2006
Executive Assistant
Vizeum UK
08.1998 - 02.2004
Head Receptionist
Cossette Advertising
07.1996 - 12.1997
BA Hons - Educational Studies, Health Education, Special Needs & Sports Science
University of Kent Canterbury Christ Church
09.1990 - 07.1993
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