Emma Hall
Edmonton,AB
Summary
I am a highly organized, experienced, retail Manager of 13 years. Dedicated to understanding, communicating and visualizing company idealization through visual set ups, and customer service. I want to expand my experience and would appreciate the opportunity to work for your company.
Overview
16
16
years of professional experience
Work History
Store Manager
Bath and Body Works
Edmonton, AB
02.2024 - Current
- Talent Management:Attract, hire, develop, inspire, and retain top talent, providing consistent performance feedback and in-the-moment coaching to all associates.
- Customer Experience:Foster a customer-first culture, ensure exceptional customer service, and handle customer complaints or situations effectively.
- Sales & Profitability:Drive sales and maximize store profitability through strategic action plans and by implementing the company's merchandising strategies.
- Store Operations:Manage daily store operations, including openings and closings, cash handling, inventory control, and executing company directives.
- Merchandising & Visuals:Implement and sustain floor set direction to optimize the business and bring the brand's product stories to life through effective merchandising.
- Leadership:Set clear performance expectations and goals for the team, delegate tasks, and partner with the store leadership team to execute operational activities.
Store Manager
La Vie En Rose Outlet & Aqua
Edmonton, AB
06.2020 - 02.2024
- Sales & Performance:Drive sales to meet objectives, analyze reports to optimize productivity, and manage controllable expenses to ensure financial success.
- Customer Service:Ensure the team delivers excellent customer service, builds genuine connections, and provides expert product knowledge to enhance the customer experience.
- Visual Presentation:Maintain high visual standards for the boutique, reflecting the brand's image and promoting the beautiful collections.
- Team Leadership:Recruit, train, and develop employees, conducting performance evaluations and providing ongoing motivation to create a high-performing team.
- Operational Management:Oversee daily store operations, including opening and closing the store, managing work schedules, and handling absences or lateness.
- Brand Representation:Embody the brand's vision, mission, and culture, acting as an inspirational role model for the team.
- Administration & Compliance:Collaborate with head office, manage administrative tasks, and ensure all policies and procedures are followed.
High Volume Store Manager
Garage/DYNAMITE
Edmonton, AB
07.2017 - 03.2020
- Sales & Business Performance:Focus on producing outstanding business results, maximizing sales, and achieving store targets.
- Customer Experience:Promote a positive shopping experience and build loyal client relationships.
- Staff Management:Manage and develop store staff, fostering a collaborative and positive work environment that encourages participation, creativity, and learning.
- Operational Excellence:Oversee the day-to-day activities of the retail store, ensuring operational efficiency.
- Brand Standards:Implement strategies to enhance customer satisfaction and maintain brand standards for both Garage and Dynamite stores.
- Strategic Thinking:Demonstrate flexibility, innovation, and a sense of urgency in reacting to the changing business environment by contributing impactful ideas.
Store Manager
Bootlegger Clothing Inc.
Brandon, MB
04.2014 - 05.2017
- Development of a highly productive team to achieve sales goals through excellent customer service.
- Lead Visual setups and adaptations of store, including mens/ladies store flip increasing sales on both sided by ~5%.
- Ensuring consistent, efficient management to store operations, visual, and associates.
- Coach, mentor associates through motivation and leadership.
Store Manager
Payless Shoesource
Brandon, MB
07.2012 - 05.2014
- Model strong customer service and selling techniques, including the importance of shoe organizational standard to increase self-serve shoppers; training, development and coaching team members to build skill sets and drive performance and ongoing development of internal leaders.
- Manage and monitor store profitability measures including sales, profit and shrink.
Guest Services Representative
Canad Inns Hotel
04.2010 - 08.2012
- (Guest Services/Reservation Representative)
- High energy phone etiquette, discovering customer expectation of stay and suggesting the right room/suite to suit there needs/wants.
- Including rental of conference rooms and event halls, and encouragement of use of hotel facilities including restaurant and bar.
Big box store department manager
Michaels Arts and Crafts
Brandon, MB
08.2009 - 07.2010
- (Events Coordinator-Planner/Front Office Manager)
- Inspire, organize, prepare and execute craft and art events through Michaels.
- Manager customer experience by encouraging product knowledge training and service standard to all associates.
- Manager front end office functions, recording, processing, maintaining records of financial and HR and training documents.
- Supervising stock receiving processes and price markdowns and adjustments.
Big box store department manager
Michaels Arts and Crafts
Brandon, MB
08.2009 - 07.2010
- (Events Coordinator-Planner/Front Office Manager)
- Inspire, organize, prepare and execute craft and art events through Michaels.
- Manager customer experience by encouraging product knowledge training and service standard to all associates.
- Manager front end office functions, recording, processing, maintaining records of financial and HR and training documents.
- Supervising stock receiving processes and price markdowns and adjustments.
Skills
- Create and Implement visual set ups in a way to best sell to our Customer
- Understanding of local Customer and the way they shop to best display product for sell through
- Coaching visual implementation and adjustments to sell through for multi-unit/multi-concept
- Implementing company resources and best practices to train, coach, and develop staff of 40
Languages
English
Native or Bilingual
Timeline
Store Manager
Bath and Body Works
02.2024 - Current
Store Manager
La Vie En Rose Outlet & Aqua
06.2020 - 02.2024
High Volume Store Manager
Garage/DYNAMITE
07.2017 - 03.2020
Store Manager
Bootlegger Clothing Inc.
04.2014 - 05.2017
Store Manager
Payless Shoesource
07.2012 - 05.2014
Guest Services Representative
Canad Inns Hotel
04.2010 - 08.2012
Big box store department manager
Michaels Arts and Crafts
08.2009 - 07.2010
Big box store department manager
Michaels Arts and Crafts
08.2009 - 07.2010