Emma Gutierrez
Long Beach
Summary
Organized Political Science student dedicated to community empowerment and public service. Proven experience in event organization, team support, and detail management. Strong communication skills and collaborative approach enhance administrative effectiveness. Experienced shift leader with a focus on employee oversight, mentoring, and process improvement.
Overview
6
6
years of professional experience
Work History
Shift Leader
Simply Salad
05.2024 - Current
- Open and close the restaurant, ensuring all tasks are completed efficiently.
- Delegate tasks to team members to maintain smooth operations.
- Oversee daily restaurant functions, including food prep and service.
- Handle cash management, including counting and securing deposits.
- Provide excellent customer service to enhance guest satisfaction.
Retail Sales Associate/Auditor
Saks Off Fifth
05.2023 - 12.2023
- Resolve customer issues through aligning to the core values of trust, integrity and respect.
- Achieve individual and store goals for sales, customer acquisition and loyalty program participation.
- Participate in the ongoing maintenance of the selling floor and fitting rooms.
- Audit stores financial accounts to ensure accuracy and compliance.
Customer Service Representative
New Capital Investments Inc.
Costa Mesa
05.2020 - 08.2021
- Facilitated day-to-day operations through data entry, filing, and document requests from partnering companies or customers.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor's Degree - Political Science Major
California State University of Long Beach
Long Beach, CA05-2026
High school Diploma -
Villa Park High School
Villa Park, CA06.2022
Skills
- Event planning
- Proficient in Microsoft Office
- Public speaking
- Active listening
- Contract and case law analysis
- Research analysis
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Simply Salad
05.2024 - Current
Retail Sales Associate/Auditor
Saks Off Fifth
05.2023 - 12.2023
Customer Service Representative
New Capital Investments Inc.
05.2020 - 08.2021
Bachelor's Degree - Political Science Major
California State University of Long Beach
High school Diploma -
Villa Park High School