EMMA GOWER
Toronto,Canada
Summary
Experienced in customer relationship management, dedicated to ensuring exceptional levels of customer satisfaction and retention. Employs persuasive communication techniques to drive sales and cultivate customer loyalty. Consistently demonstrates the ability to collaborate with team members, resulting in the achievement of sales objectives and the maintenance of a positive store environment
Overview
2025
2025
years of professional experience
Work History
Babysitter
Deli Clerk
Sales Associate
House Sitter
Babysitter
Self-Employed
01.2019 - Current
- Assist with meals, snacks, and bedtime routines for the children
- Organize various activities, games, crafts and outings to keep children entertained
- Enforce rules to teach good manners and maintain safe environment
- Complete light housekeeping tasks, such as tidying up toys and books
Deli Clerk
Cheese Boutique
08.2023 - 09.2024
- Sliced and served a variety of deli meats for customers
- Demonstrated strong communication skills when interacting with customers and coworkers
- Provided product samples to assist customers in discovering new items or products of interest
- Assisted in the coordination and service of after-hour private events
- Rotated product on shelves to ensure freshness
Brand Sales Associate
Old Navy
02.2023 - 08.2023
- Greeted customers, answered questions and provided product information
- Assisted in rolling out brand and customer experience plans to enhance brand equity
- Provided support for market research activities to generate relevant market insights for the organization
- Created visual merchandising plans that aligned with company standards
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
Cashier
No Frills
09.2021 - 11.2021
- Provided a positive customer experience with a fair, friendly, and courteous attitude
- Processed sales on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolved customer issues and answered questions
- Assisted in packaging customer purchases as required
Volunteer
LuvMichael Organization
06.2021 - 07.2021
- Assisted with raising donations for Adult Autism in the workplace
- Advocated for Autistic individuals in the workplace
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
High School Diploma -
TVO ILC
Toronto, ON12.2025
Grade 9 & 10 -
Western Technical-Commercial School
Toronto, ON12.2022
Skills
- Excellent customer service
- Resourceful
- Detail-oriented
- Effective Time Management
- Strong work ethic
- Great communication
- Positive and professional
- Team cooperation
Timeline
Deli Clerk
Cheese Boutique
08.2023 - 09.2024
Brand Sales Associate
Old Navy
02.2023 - 08.2023
Cashier
No Frills
09.2021 - 11.2021
Volunteer
LuvMichael Organization
06.2021 - 07.2021
Babysitter
Self-Employed
01.2019 - Current
Grade 9 & 10 -
Western Technical-Commercial School
Babysitter
Deli Clerk
Sales Associate
House Sitter
High School Diploma -
TVO ILC
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