Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certificatesandaccomplishments
Timeline
Generic

Emma Gould

Penetangushene,Canada

Summary

Motivated Social Worker with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.

Overview

10
10
years of professional experience

Work History

Graduate Teachers Assistant

Lakehead University
09.2024 - Current
  • Assist professors with marking assignments
  • Monitor student progress and maintain accurate records of assignments and grades
  • Providing support to students within office hours and over email whenever needed

Operational Support Worker

Waypoint Centre for Mental Health Care
01.2022 - Current
  • Observed and monitored patient behaviours and supported the patient care process
  • Assisted with and accompanied patients during leaves of absence and out-of-hospital escorts
  • Member of a four-person seclusion relief team provides high-risk patients a chance to participate in activities on their floor, leave their seclusion rooms and foster meaningful interactions with staff and co-patients
  • Develop a therapeutic rapport with patients
  • Engage patients through recreational activities, such as art, swimming, gym activities and more
  • Monitor and observe patient behaviours and report relevant observations
  • Processing patient admissions and discharges from the facility
  • Provided perimeter and operational security services within a high-security forensic mental health facility
  • Experience in a team-lead position

Student placement with the Community Mobilization Unit

Ontario Provincial Police
01.2024 - 06.2024
  • Worked as part of the Mobile Crisis Response Team, including going to crisis calls, doing follow up calls and doing crisis intervention
  • Participated in community outreach within the city of Orillia
  • Organized community events for the Orillia Detachment including an internal and community Police Week
  • Conducted in-depth research for projects for the unit

Duntroon Highlands Golf Course
08.2021 - 11.2021
  • Assisted in hospitality staff scheduling
  • Worked in customer service interacting daily with members and visitors of the golf course ensuring all their needs were met to their satisfaction
  • Assisted with events and tournaments
  • Daily cash reconciliation for the food and beverage department
  • Food and Beverage worker
  • Followed all Smart Serve protocols and enforced all COVID-19 policies as they were implemented

Server and Bartender

Boston Pizza
01.2015 - 07.2021
  • Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals for groups as large as 40 customers and ensuring the satisfaction of customers
  • The job also included making drinks for guests and other servers, such as mixed drinks, and specialty cocktails and pouring beer
  • Hostess
  • Assisted with seating people, cleaning, bussing tables, running food to tables, organizing how the food went out to customers, and occasionally assisting servers with taking orders or running food and drinks

Cashier

Sportchek
01.2018 - 01.2019
  • Customer Services
  • Interacting with customers daily, greeting them, asking questions about their experience, and dealing with issues when they arise
  • Cash Office: Working with cash, doing daily deposits and counting and balancing tills and safes while writing paperwork and keeping detailed records of what is being done

Education

Master of Social Work -

Lakehead University
Orillia, ON
06.2024

Honor’s Bachelor of Social Work -

Lakehead University

Cognitive Behavioral Therapy Certificate -

Wilfrid Laurier University
12-2025

Teaching And Learning in Higher Education

Lakehead University
Orillia, ON
08-2025

Diploma in Community and Justice Services -

Georgian College
05.2022

Bachelor of Arts - Political Science

University of Guelph
12.2020

OSSD -

Huron Heights Secondary School
12.2016

Skills

  • Attention to detail
  • Analytical thinking
  • Crisis intervention
  • Community resources
  • Effective communication
  • Relationship building
  • Behavior management
  • Compassionate
  • Client advocacy
  • Conflict resolution
  • Mentoring students

Volunteer Experience

  • Big Brothers and Big Sisters of North Simcoe, Mentor, 01/01/23, Current
  • HELPaws, Volunteer, 08/01/23, Current

Certificatesandaccomplishments

  • Registered Social Worker, Ontario College of Social Workers and Social Service Workers, 855612
  • Dialectical Behavioural Therapy: Calming the Emotional Storm Training, 12-hour in-person event
  • Crisis Prevention and De-escalation Techniques, Crisis Prevention Institute
  • F.A.S.T Rescue Standard First Aid & CPR/AED Program
  • IAHSS Basic Training, International Association for Healthcare Security and Safety
  • Living Works Start: Recognizing thoughts of suicide and engage safety resources
  • Government of Ontario Certificate in Worker Health and Safety Awareness in 4 Steps
  • Certificate in Accessible Customer Service for Emergency Responders
  • American Red Cross Certificate of Completion in Disaster Mental Health: Introduction Disaster Cycle Services
  • Introduction to Incident Management System (IMS 100)
  • Province of Ontario Security Guard License, 12719924

Timeline

Graduate Teachers Assistant

Lakehead University
09.2024 - Current

Student placement with the Community Mobilization Unit

Ontario Provincial Police
01.2024 - 06.2024

Operational Support Worker

Waypoint Centre for Mental Health Care
01.2022 - Current

Duntroon Highlands Golf Course
08.2021 - 11.2021

Cashier

Sportchek
01.2018 - 01.2019

Server and Bartender

Boston Pizza
01.2015 - 07.2021

Diploma in Community and Justice Services -

Georgian College

Bachelor of Arts - Political Science

University of Guelph

OSSD -

Huron Heights Secondary School

Master of Social Work -

Lakehead University

Honor’s Bachelor of Social Work -

Lakehead University

Cognitive Behavioral Therapy Certificate -

Wilfrid Laurier University

Teaching And Learning in Higher Education

Lakehead University
Emma Gould