Emma Gonsalves
Saint Lazare,QC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Business Development Specialist
SC Consulting Sales Agency
05.2024 - Current
- Developed business pipeline using cold and warm techniques.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Engaged with customers to build business relationships.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Developed business pipeline using cold and warm techniques
- Managed needs of more than 100customers at once using strong prioritization and multitasking abilities
Bartender
BIGGS, Harwood
01.2024 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Created attractive bar displays by strategically arranging bottles and glasses.
Server
Souvlaki Authentique Vaudreuil/Hudson
10.2022 - 10.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Front Desk Agent
Fairfield By Marriott
07.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lead Hand
DLC
06.2021 - 07.2022
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Performed safety checks and routine maintenance on equipment, fostering safe operations.
- Performed planting, watering, mulching, and edging of lawns.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
Education
DEP - Diploma of Professional Studies - Interior Design
Pearson Electrotechnology Centre
Lachine, QC02.2026
High School Diploma -
Beaconsfield High School
Beaconsfield, QC06.2021
Skills
- Relationship Management
- Client acquisition
- Business Analysis
- Social Media Marketing
- New business opportunities
- B2C experience
- Lead Development
- Cold-calling
- Customer Relationship Management
- Email campaigns
- Lead Generation
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteer Experience
Community Services– Saint Thomas Aquinas Parish
Timeline
Business Development Specialist
SC Consulting Sales Agency
05.2024 - Current
Bartender
BIGGS, Harwood
01.2024 - 06.2024
Server
Souvlaki Authentique Vaudreuil/Hudson
10.2022 - 10.2023
Front Desk Agent
Fairfield By Marriott
07.2022 - 09.2022
Lead Hand
DLC
06.2021 - 07.2022
DEP - Diploma of Professional Studies - Interior Design
Pearson Electrotechnology Centre
High School Diploma -
Beaconsfield High School
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