Emma Godin
Ottawa,Ontario
Summary
With over 3 years of experience in the hospitality industry, specializing in high-volume restaurants and bars. Adept at delivering exceptional customer service, managing large sections efficiently, and maintaining a friendly and professional demeanor under pressure. Skilled in taking orders, handling cash transactions, upselling menu items, and ensuring guest satisfaction. Proven ability to work collaboratively with both kitchen and bar staff to provide a seamless dining experience.
Overview
2
2
years of professional experience
Work History
Partner Success Manager
N-Able
Ottawa, Ontario
05.2024 - Current
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Established partnerships with other organizations that would bring value back into the company .
Sales Development Representative
N-Able
Ottawa, Ontario
06.2022 - 05.2024
- Collaborated and supported sales team to build sales pipeline.
- Developed email and calling scripts to improve outreach effectiveness and efficiency.
- Engaged with prospects through cold calling, emailing, and social media outreach.
- Provided detailed product demonstrations to prospects, highlighting features and benefits.
Server
Lexington
Ottawa
03.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Harmons Steakhouse
Hostess
Ottawa
09.2022 - 03.2023
- Greeted guests upon arrival and escorted them to their tables.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Maintained accurate records of reservations and wait times.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
Education
Bachelor of Arts - Law and Justice
Carleton University
Ottawa, ONSkills
- Delivers exceptional customer service
- Upselling strategies
- Guest Relations
- Menu knowledge
- POS operation
- Strong Work Ethic
- Liquor, wine, and food service
- High-volume dining
- Order Accuracy
- Positive and professional
Smart Serve Ontario
Certified through smartserve.ca
References
References available upon request.
Timeline
Partner Success Manager
N-Able
05.2024 - Current
Server
Lexington
03.2023 - 12.2023
Harmons Steakhouse
Hostess
09.2022 - 03.2023
Sales Development Representative
N-Able
06.2022 - 05.2024
Bachelor of Arts - Law and Justice
Carleton University