Emma Giberson
Wicklow
Summary
Dynamic and customer-focused professional with a proven track record at Jt's Flowers and Gifts, excelling in client engagement and creative floral design. Skilled in POS systems and maintaining exceptional cleanliness, I consistently enhanced customer satisfaction and increased sales through effective teamwork and problem-solving.
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Overview
3
3
years of professional experience
Work History
Florist Boutique Assistant
Jt's Flowers and Gifts
06.2022 - Current
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets, funeral sprays, flower wreaths, and plant gardens.
- Maintained high standard of organization and cleanliness of store premises.
- Provided customers with courteous, knowledgeable, and efficient service.
- Dealt with cash register, debit machine, and online order payment information.
- Answer phone calls to provided out of area customers with efficient and accurate service to place online orders.
- Tending to grieving families during funeral arrangement preparation.
- Designed general purpose and special occasion flower arrangements, such as christmas and valentines day arrangements using recommended floral design guidelines.
- Educated customers on proper flower care techniques, increasing overall satisfaction with their purchases.
- Collaborated with team members to design eye-catching window displays, attracting new clientele and boosting sales.
- Increased sales revenue by upselling complementary accessories such as vases or gift baskets alongside floral arrangements.
Fast Food Worker
Tim Hortons
05.2023 - 07.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma -
Carleton North High Shool
Florenceville-Bristol, NB06-2025
Skills
- Cleanliness and organization
- Strong communication skills
- Time management mastery
- POS system
- Delivery coordination
- Customer Service-oriented
- Creative vision
- Client engagement and assistance
- Client consultations
- Teamwork and collaboration
- Time management
- Problem-solving
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Interests
- Enjoy participating in personal fitness and emotional wellbeing activities for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Advocacy Campaigns (Taking part in a week long conference to help build and continue the journey of reconciliation for indigenous peoples
- Fundraising Events (fundraising through Interact club to help raise awareness for world polio day)
- Youth mentor, providing guidance and support to empower the next generation of leaders (Volunteering as a summer camp councilor for young kids ages 3-7)
References
Judy Tompkins (Employer)
Email: jtflowers.gifts@gmail.com
Phone Number (Cell): 1 (506) 391-8622
Renee Dubois (High School teacher)
Email: renee.dubois@nbed.nb.ca
Amy Brown (Family friend/Personal reference)
Email: amywalton_brown@hotmail.com
Phone (Cell): 1 (506) 325-8129
Timeline
Fast Food Worker
Tim Hortons
05.2023 - 07.2023
Florist Boutique Assistant
Jt's Flowers and Gifts
06.2022 - Current
High School Diploma -
Carleton North High Shool
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