Emma Galvan

• Utilized CAD software to log incidents accurately and maintain detailed records of all communications.

• Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.

• Operated telephone and radio equipment to receive requests and reports from police officers.

• Provided real-time situational updates to officers in the field, enhancing operational effectiveness during critical incidents.

• Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.

• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Maintained balanced cash drawer with correct money values and accurate documentation.

• Cross-trained to handle different hostess roles, including seating, phones, cashier, and to-go stations.