Emma Gajewski

• Managerial Responsibilities: Oversees daily operations, managed a team of 5-6 staff members, and ensured exceptional customer service.
• Catering Coordination: Manages catering orders from inquiry to execution, exceeding client expectations for various events.
• Social Media Management: Develops and implements strategic social media campaigns to enhance brand visibility and engage with customers.
• Event Planning: Conceptualizes and executes entertainment nights and events, collaborating with internal and external stakeholders.
• Inventory Management: Implements efficient inventory systems to monitor stock levels and minimize waste while optimizing profitability.
• Menu Development: Contributes to menu design and development, creating innovative offerings to meet customer preferences.
• Platter and Dessert Preparation: Crafts visually appealing and delicious platters and desserts to enhance the dining experience.

• Customer Service Excellence: Provided exceptional service to a high volume of daily customers, ensuring satisfaction and repeat business.
• Point of Sale Operations: Efficiently operated POS terminals for order processing, bill splitting, and payment handling.
• Menu Knowledge: Demonstrated enthusiasm and comprehensive knowledge about the restaurant's menu and products.
• Issue Resolution: Proactively checked with customers to ensure meal satisfaction and promptly addressed any concerns.
• Training and Support: Trained new employees on restaurant procedures and plating techniques to uphold service standards.
• Reservation Management: Managed reservations and to-go orders to optimize efficiency for both customers and the restaurant.

• Dietary Accommodations: Communicated special dietary needs to the kitchen and provided personalized meal options for guests.
• Sales Influence: Successfully persuaded guests to purchase higher-margin items and add-ons, contributing to revenue growth.
• Customer Engagement: Checked in with guests throughout meal service, replenishing drinks and fulfilling additional requests.
• Adaptability: Managed multiple tasks in a dynamic environment while maintaining composure and professionalism.
• Payment Processing: Delivered customer checks and securely processed credit card or cash payments.
• Inventory Management: Collaborated with the restaurant manager in ordering and stocking inventory and supplies to support front-of-house operations.
• Guest Hospitality: Greeted and accommodated guests, ensuring a positive experience from their first interaction.

• Guest Reception: Greeted and acknowledged guests, escorted them to assigned tables, and provided additional services while managing seating delays.
• Menu Presentation: Presented menus, answered questions, and provided information on menu items, beverages, and specials, creating a personalized dining experience.
• Reservation Management: Accepted and organized reservations, prioritizing them to accommodate customer needs. Prepared seating assignments and communicated service needs to staff.
• Training and Supervision: Facilitated training for new hostess hires and conducted quality checks during dining service to ensure guest satisfaction.
• Issue Resolution: Addressed guest requests or complaints and escalated major issues to the Assistant/General Manager for resolution.

• Shelter Intake Processing: Managed shelter intakes for homeless individuals and those fleeing from domestic violence.
• Check-in/Check-out Procedures: Processed hotel reservations, long-term resident check-ins/check-outs, and staff accommodation contracts, including rent payment reconciliation.
• Administrative Duties: Updated social media accounts, facilitated communication between executives, counselors, and relevant services, and responded to online reviews in a professional manner.
• Revenue Management: Updated online pricing for hotel rooms according to seasonal fluctuations to optimize revenue.
• Training and Support: Facilitated training for new hires and processed contracts and invoices for group meetings and bookings.

• Scheduling and Coordination: Organized morning schedules for custodial and housekeeping staff to ensure efficient operations.
• Communication Hub: Acted as the department's primary point of contact for all emails, phone calls, and radio inquiries, maintaining effective communication channels.
• Administrative Support: Managed all requests for vacation and shift changes, ensuring smooth workflow and adequate staffing levels.
• Executive Communication: Effectively communicated with executives within and outside of the department, providing timely updates and facilitating coordination.
• Additional Office Duties: Handled various administrative tasks such as data entry, filing, and document preparation to support office operations.

Certainly! Here's the condensed version:

Support Worker
Victorian Order of Nurses, London, ON
Feb 2013 - Aug 2015

• Companion Assistance: Assisted children with disabilities as a companion, providing emotional support and companionship.
• Skill Development: Encouraged the development of social skills, time management, and everyday living skills through personalized activities and exercises.
• Patience and Creativity: Provided patience, creative thinking, and weekly planning to address individual needs and challenges effectively.
• Behavioral Support: Helped with redirection, anger management, and anxiety, fostering a positive and supportive environment.
• Organizational Skills: Maintained organization with budget reflection and routine management to ensure smooth daily operations.