Emma Forsyth
Thousand Oaks
Summary
Healthcare professional with nearly three years of experience in plastic surgery, including promotion from front office coordinator to medical assistant and front desk supervisor. Skilled in patient education, clinical workflows, and exposure to aesthetic and surgical devices (injectables, implants, lasers). Experienced in high-volume customer-facing roles, building rapport and delivering results under pressure.
Overview
3
3
years of professional experience
Work History
Server
Zin Bistro Americana
Westlake Village
02.2025 - Current
- Deliver high-level customer service in a fast-paced, high-volume environment
- Build rapport with guests to enhance experience and drive repeat business
- Deliver consistent service contributing to positive guest feedback and retention
- Manage multiple priorities simultaneously while maintaining accuracy and professionalism
- Communicate effectively to recommend menu items and accommodate guest preferences
Medical Assistant/Front Office Supervisor
Kryger Institute of Plastic Surgery
Thousand Oaks
07.2023 - Current
- Promoted from Front Office Coordinator to Medical Assistant based on performance, reliability, and clinical competency
- Support revenue-driven operations in an elective, patient-focused healthcare environment
- Serve as a primary liaison between patients, providers, and clinical staff, ensuring accurate communication and smooth workflow in a fast-paced healthcare environment
- Serve as a key point of contact for patients throughout their treatment journey, providing education, setting expectations, and reinforcing treatment plans
- Train, guide, and monitor front desk staff to maintain efficiency, professionalism, and consistent patient experience
- Assist in clinical workflows, patient preparation, and procedural support while maintaining strict adherence to HIPAA and safety regulations
- Coordinate scheduling, documentation, and follow-up processes to improve operational flow and reduce delays
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH02-2026
Certified Medical Assistant
U.S. Career Institute
10-2024
Skills
- Customer Relationship Management (CRM)
- Patient Education
- Clinical Support & Procedures
- EMR Documentation
- Consultative Selling
- Workflow Optimization
- HIPAA Compliance
- Problem Solving & Critical Thinking
Timeline
Server
Zin Bistro Americana
02.2025 - Current
Medical Assistant/Front Office Supervisor
Kryger Institute of Plastic Surgery
07.2023 - Current
Bachelor of Science - Health Information Management
Southern New Hampshire University
Certified Medical Assistant
U.S. Career Institute