Emma Fish
Toronto ,ON
Summary
I am a motivated server with an engaging and enthusiastic personality, who successful at providing fast, high quality customer service to guests in a restaurant setting. I am capable of being a reliable asset to a team and can work well with others. I take pride in my job and in the service I provide to customers in every setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Hostess
Sunset Grill
01.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server and Hostess
Boston Pizza
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Huron Club
11.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier and Customer Service
Lowes Home Improvement
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Post-Degree Certificate - Pre Service Firefighting
Seneca College
North York, ON01.2025
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ON06.2021
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Service Prioritization
Certification
- Smart Serve- 2023
- First Aid/CPR-C Training- 2024
Timeline
Server and Hostess
Sunset Grill
01.2023 - Current
Server and Hostess
Boston Pizza
04.2022 - Current
Hostess
Huron Club
11.2021 - 02.2022
Cashier and Customer Service
Lowes Home Improvement
04.2021 - 09.2021
Post-Degree Certificate - Pre Service Firefighting
Seneca College
High School Diploma -
Pauline Johnson Collegiate & Vocational School
- Smart Serve- 2023
- First Aid/CPR-C Training- 2024
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