Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
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EMMA FILOSO

Carp,ON

Summary

Dedicated, friendly worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your workplace.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Coordinator/Receptionist

City Of Ottawa
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Camp Counselor - Seasonal

City Of Ottawa
03.2023 - 03.2023
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Worked with children on the spectrum

Cashier/Sales Associate

Rexall
12.2019 - 05.2021
  • Opening and closing duties
  • Recommended product promotions to customers to help achieve sales goals.
  • Answered questions about store policies and addressed customer concerns.
  • Handled new shipment orders by updating POS systems, pricing new items and restocking sales floor.
  • Greeted customers and offered assistance to help find specific products.
  • Worked with Uber & processed lotto transactions
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Golf Associate

Marshes Golf Club
07.2020 - 11.2020
  • Opening and closing duties
  • Checked members into their T time
  • Maintained the golf carts/ assist with broken carts
  • Discussed and resolved participant complaints.
  • Maintained time and attendance forms
  • Supervised and coordinated work activities of personnel, such astraining staff members and assigning work duties
  • Explained rules and safety procedures to members
  • Sanitized golf carts along with other means of protocol (COVID)

Co-Op/Administrative Assistant

Avantia - Ultrasound Clinic
12.2019 - 06.2020
  • Opening and closing duties
  • Responded immediately to customer inquiries and concerns
  • Recommended product promotions to customers to help achieve sales goals
  • Handled new shipment orders by updating POS systems, pricing new items and restocking sales floor
  • Enforced company return policy when processing refunds and returns, inspecting merchandise for wear or damage
  • Greeted customers and offered assistance to help find specific products
  • Counted cash in register at start and end of each shift, accounting for errors and solving discrepancies
  • Worked with Uber & processed lotto transactions
  • Cleaned shelves, counters and tables.

Sales Associate

La Vie en Rose
08.2017 - 03.2018
  • Opening and closing duties
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Performed cleaning tasks, keeping store neat and organized.
  • Kept merchandise displays organized and up-to-date, promoting visual presentation standards
  • Took plastic, garbage and cardboard to disposing area

Daycare Worker

M And K Daycare
06.2015 - 08.2015
  • Encouraged good behaviors using positive reinforcement methods.
  • Maintained child-friendly environment with access to outdoor activities.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared, served and cleaned up daily meals for a number of children.
  • Met with parents about daily activities, positive developments and issues.

Education

Pre-Health - Health Sciences

St. Lawrence College
Kingston, ON
04.2022

High School Diploma -

West Carleton Secondary School
Dunrobin, ON
06.2020

Skills

  • Customer Service
  • Money Handling
  • Critical Thinking
  • Time Management
  • Multitasking Strengths
  • Excellent People Skills
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Conflict Resolution
  • Punctual and Reliable

Certification

  • First Aid & CPR/AED Certified
  • Basic Life Support (BLS) Certified
  • Accessibility for Ontarian with Disabilities Act (AODA certificate)
  • Nonviolent Crisis Intervention (NVCI certificate)
  • Updated Vulnerable Sector Check

Additional Information

  • West Carleton Secondary School Link Crew - 2019
  • National Lifesaving Society (NLS)- 2018
  • Kanata Swim Team
  • School Senior Public Speaking Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Coordinator/Receptionist

City Of Ottawa
03.2023 - Current

Camp Counselor - Seasonal

City Of Ottawa
03.2023 - 03.2023

Golf Associate

Marshes Golf Club
07.2020 - 11.2020

Cashier/Sales Associate

Rexall
12.2019 - 05.2021

Co-Op/Administrative Assistant

Avantia - Ultrasound Clinic
12.2019 - 06.2020

Sales Associate

La Vie en Rose
08.2017 - 03.2018

Daycare Worker

M And K Daycare
06.2015 - 08.2015

Pre-Health - Health Sciences

St. Lawrence College

High School Diploma -

West Carleton Secondary School

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EMMA FILOSO