Emma Ferrier
Smiths Falls
Summary
Reliable and mature college student seeking an entry level position that will further develop my skills as a team player.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Support Worker (PSW)
Rosebridge Manor
05.2022 - Current
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Customer Service Representative
PC Express, Jonnsons’ Independent Smiths Falls
01.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Beverage Cart Server
Lombardy Glen Golf Course
05.2023 - 08.2023
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
- Ensured inventory accuracy through diligent tracking of beverage cart stock levels and restocking as needed.
- Managed cash transactions accurately while maintaining proper documentation for financial records at shift''s end.
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
Hostess, Expo, Server
Boston Pizza Smiths Falls
06.2019 - 08.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
Freshness Expert
Miller’s Bay Farm
05.2018 - 08.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
Practical Nursing Degree - Nursing
St Lawrence College
Brockville, ON04-2026
High School Diploma -
Smiths Falls And District Collegiate Institute
Smiths Falls, ON06.2022
Skills
- Mathematics
- Technical Proficiencies
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Efficient collaboration
- Strong work ethic
- Exceptional customer service
Certification
- Smart Serve
- Grocery Store Smart Serve
- GPA training
- CPR/First Aid
Timeline
Beverage Cart Server
Lombardy Glen Golf Course
05.2023 - 08.2023
Personal Support Worker (PSW)
Rosebridge Manor
05.2022 - Current
Customer Service Representative
PC Express, Jonnsons’ Independent Smiths Falls
01.2021 - 03.2025
Hostess, Expo, Server
Boston Pizza Smiths Falls
06.2019 - 08.2022
Freshness Expert
Miller’s Bay Farm
05.2018 - 08.2021
Practical Nursing Degree - Nursing
St Lawrence College
High School Diploma -
Smiths Falls And District Collegiate Institute
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