Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Emma Ferguson

Burlington,Canada

Summary

Health Care Aid working towards completing Personal Support Worker certificate. Through my years of experience in health care it attributes to my ability to adept to busy and challenging environments. Always attentive with patients and coworkers. Taking an interest in potential risks has given me the opportunity to be a member of the health and safety committee. I continue to learn through continuing education and through in service education in workplace.

Overview

19
19
years of professional experience

Work History

- Current

Housekeeping and Laundry Attendant

Village of Tansley Woods by Schlegel Villages, LTC
01.2017 - Current
  • Responsible for upkeep and maintenance and monitoring of capital assets on a 24/7 rotation
  • Duties included evaluating and sanitizing common areas and prominent areas to reduce spread of infectious diseases and viruses
  • Responding and prioritizing new and varied physical tasks throughout the day
  • Reporting and completing daily safety charts and compliance reports as well as reporting and responding to various maintenance requests
  • Monitoring and ordering PPE, sanitation, and safety supplies on a weekly basis as required from the Ministry of Health and Long-Term Care
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Customer Service Representative

LCBO
05.2022 - 10.2022
  • Prioritized the front display area was presentable
  • Promptly answered customers questions and assisted them to the area where they would find their favourite brands
  • Daily price checked the stickers to make sure they were up to date
  • Prepared online orders
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Agent

Credit Bureau Collections
01.2019 - 01.2020
  • Worked as a member of a high volume <$5000 portfolio
  • Responsible for phoning and contacting outstanding accounts to reclaim and collect arrears
  • I would discuss arrears and encouraged clients to pay to resolve arrears before impacting credit scores
  • Sent letters conducted internet searches to locate clients to speak of arrears by reviewing Credit Reports

Housekeeping

Christopher Terrace
01.2018 - 01.2019
  • Responsible for cleaning and sanitizing all high touch surfaces and cleaning private rooms for 12-16 rooms for residents for daily routine
  • Cleaned all linens and provided fresh and clean towels and blankets
  • Interacted with residents and created a rapport with clients and acted as intermediary from nursing staff to residents

Server

Pearl and Pine Retirement by Signature
01.2017 - 01.2018
  • Front of House Server for the Dining Room located in a retirement residence
  • I was responsible for taking all food and drink orders for residents and guests during the Lunch and Dinner Service

Therapeutic Riding Instructor Assistant

Rush Winds
01.2017 - 01.2018
  • Assisted young children with physical and cognitive disabilities on and off horses
  • Ensured positive interactions by socializing with children and monitored children and horse’s safety during lessons to ensure safety
  • Groomed horses and cleaned the horse shoes

Recreation Volunteer

Holland Christian Homes
01.2006 - 01.2007
  • Escorted senior residents to appointments: dining room, scheduled events and, apartment unit
  • Assisted in hair studio with perms and hair washes
  • Assisted with special events and programs.

Education

No Degree - Personal Support Worker

Mohawk College
Hamilton, ON
05.2025

No Degree - Supportive Care

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
10.2023

LIFT TRAINING CERTIFIED THROUGH SHELEGAL VILLAGES INC. -

12.2021

FOOD HANDLER TRAINING CERTIFICATE -

01.2015

GENERAL ARTS AND SCIENCE CERTIFICATE -

SHERIDAN INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
01.2010

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Leadership Qualities
  • Adaptability and Dependability
  • Flexible Schedule
  • MS Office
  • Problem-Solving
  • Adaptability
  • Emotional awareness

Volunteer Experience

  • Recreation Volunteer, The Village of Tansley Woods, Burlington, ON, 01/01/20, Present, Feeding aide to residents that are physically unable to feed themselves., Has had years of training that applies to Alzheimer’s residents in conflict resolution., Encourage residents of cognitive disorders to be involved in mentally stimulating activities., Assigned to helping create and lead recreation activities on the second floor to be inclusive and creating enjoyable events for residents., Helping in activities like: flower arranging, musical guests, monthly themed events, and movie night., Assisted residents on and off buses for day trips and helped residents with walking devices through uneven terrain.
  • Therapeutic Riding Instructor Assistant, Rush Winds, Milton, ON, 01/01/17, 12/31/18, Assisted young children with physical and cognitive disabilities on and off horses., Ensured positive interactions by socializing with children and monitored children and horse’s safety during lessons to ensure safety., Groomed horses and cleaned the horse shoes.
  • Recreation Volunteer, Holland Christian Homes, Brampton, ON, 01/01/13, 12/31/15, Escorted senior residents to appointments: dining room, scheduled events and, apartment unit., Assisted in hair studio with perms and hair washes.

Languages

English
Professional Working

Timeline

Customer Service Representative

LCBO
05.2022 - 10.2022

Collections Agent

Credit Bureau Collections
01.2019 - 01.2020

Housekeeping

Christopher Terrace
01.2018 - 01.2019

Housekeeping and Laundry Attendant

Village of Tansley Woods by Schlegel Villages, LTC
01.2017 - Current

Server

Pearl and Pine Retirement by Signature
01.2017 - 01.2018

Therapeutic Riding Instructor Assistant

Rush Winds
01.2017 - 01.2018

Recreation Volunteer

Holland Christian Homes
01.2006 - 01.2007

- Current

No Degree - Personal Support Worker

Mohawk College

No Degree - Supportive Care

Conestoga College Institute of Technology And Advanced Learning

LIFT TRAINING CERTIFIED THROUGH SHELEGAL VILLAGES INC. -

FOOD HANDLER TRAINING CERTIFICATE -

GENERAL ARTS AND SCIENCE CERTIFICATE -

SHERIDAN INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Emma Ferguson