Summary
Overview
Work History
Education
Skills
Employment Goal
Certification
Personal Information
References
Timeline
Generic
Emma England

Emma England

Newcastle,NB

Summary

I am a committed and dependable worker with experience across various fields, including customer service, administration, and maintaining cleanliness and organisation in diverse environments. My professional and educational background has equipped me with strong time management, planning, and multitasking abilities. Working in multiple settings has strengthened my communication skills, problem-solving capabilities, and ability to manage diverse customer needs and requests. These experiences have encouraged my dedication to performing tasks and delivering results to a high standard with careful attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeper

Sun Peaks Grand Hotel & Conference Centre
11.2024 - 04.2025
  • Maintained cleanliness and hygiene standards through the appropriate use of disinfectants and cleaning techniques.
  • Collaborated effectively with housekeeping staff and management to ensure efficiency, discretion, and satisfactory service delivery.
  • Performed detailed daily housekeeping duties to high standards, maintaining a clean and welcoming environment for all guests.
  • Adhered strictly to health, safety, and chemical handling protocols to ensure a safe work environment.
  • Enhanced guest satisfaction by ensuring prompt room turnovers and addressing guests needs.
  • Engaged professionally with guests to accommodate special requests and promote a personalized, and positive experience.
  • Worked with hotel departments, including front desk and food & beverage, to deliver a memorable stay.

Personal Carer – Brain Injury

Halverson
02.2024 - 11.2024
  • Following strict policies and procedures when administering medications.
  • Provide assistance and support with personal care requirements, including showering, toileting, oral hygiene and dressing.
  • Following and utilising safe manual handling procedures.
  • Work with clients medical team and family to implement effective treatment plans.
  • Maintain accurate and detailed records and documentation on progress for clients files.
  • Assisting with food preparation and feeding, orally and through percutaneous endoscopic gastrostomy (PEG) tube.
  • Maintain safe, clean and hazard free environments through performing regular house work tasks including laundry and cleaning beds, floors and equipment.
  • Building rapport and non-verbal communication techniques.
  • Assisting with administration responsibilities, including creating, maintaining, updating and organising records and documents across various software platforms.

Disability Support Worker

Includa Disability and Support Services
07.2021 - 11.2024
  • Safely transport clients to access the community for social activities and appointments.
  • Maintain accurate and detailed records and documentation for clients files.
  • Provide assistance and support for individuals to complete daily tasks including assisting with dressing and food preparation to meet individuals dietary and support needs.
  • Support clients to manage and achieve individual goals, including planning, coordinating and booking activities and services.
  • Adhere to company requirements and policies surrounding client interactions and care plans.
  • Provide emotional support to clients to maintain clients health and wellbeing.
  • Maintain safe, clean and hazard free environments through performing regular house work tasks including cleaning and laundry.
  • Work with clients medical teams and families to implement effective treatment plans.

Merchandiser

Ferrero Australia
11.2022 - 04.2023
  • Communication between staff and team members across a range of locations.
  • Implemented planned display layouts to optimise product visibility and accessibility.
  • Evaluated and replenished key ranges within stores to achieve stock availability.
  • Ability to work independently and within a team.
  • Safe transportation of stock.
  • Arranged product displays to maximise sale opportunities.
  • Coordinated in-store displays according to promotional plans outlined by vendors.

Customer Service

Coles Supermarket
11.2017 - 05.2022
  • Provided great customer service through direct face-to-face, online and phone interactions and enquires.
  • Directing and assisting customer enquires in all departments including Bakery, Deli, Cashier Service, Dry Goods and Fruit & Veg.
  • Operated cash registers involving cash handling and card transactions.
  • Performed stock take duties and completed purchase orders to maintain adequate stock levels.
  • Stocked, tagged and displayed merchandise as required.
  • Actively listened to customers, handled concerns quickly and escalated major concerns as required.
  • Performed regular deep cleaning and sanitisation, following policy and procedure.
  • Adhering to Work Health & Safety and Health & Hygiene Regulatory Standards.
  • Handled equipment, chemicals and materials properly and with caution to maintain safety.
  • Kept environment clear of hazards and spills with regular checks and attention.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed.
  • Assisted with training of new employees.
  • Managed bakery department with 6 team members.

Education

Bachelor of Psychological Science (Honours) -

University of Newcastle
Newcastle, NSW
12.2024

Bachelor of Psychological Science -

University of Newcastle
Newcastle, NSW
12.2023

Certificate of Higher Education -

St Francis Xavier's College
Newcastle, NSW
12.2020

Skills

  • Hard working
  • Willingness to learn
  • Rapport building
  • Computer literacy
  • Enthusiastic
  • Communication skills
  • Time management
  • Problem-solving
  • Empathetic
  • Critical thinking
  • Teamwork
  • Customer service
  • Organisation skills
  • Attention to detail
  • Cash/Card handling
  • Cleaning skills

Employment Goal

I am a 22 year old from Australia, excited to continue a new adventure in Canada. I have secured a Canadian Working Holiday Visa until 2026 and am eager to spend the 2025/2026 winter season working and living in a ski resort. Having enjoyed a 24/25 Canadian ski season and numerous holidays at ski resorts in Australia and Europe with my family growing up, I would be thrilled at the opportunity to enjoy the Canadian winter in another ski resort for the 25/26 season. 

Certification

  • 2018 – Certificate l in Hospitality
  • 2021 – Working With Children’s Check
  • 2023 – Responsible Service of Alcohol (RSA)
  • 2023 – Responsible Conduct of Gambling (RCG)
  • 2023 – Bachelor of Psychological Science
  • 2024 – First Aid Certificate + CPR
  • 2024 – National Police Check
  • 2024 – Canadian Working Holiday Visa

Personal Information

References

References available upon request.

Timeline

Housekeeper

Sun Peaks Grand Hotel & Conference Centre
11.2024 - 04.2025

Personal Carer – Brain Injury

Halverson
02.2024 - 11.2024

Merchandiser

Ferrero Australia
11.2022 - 04.2023

Disability Support Worker

Includa Disability and Support Services
07.2021 - 11.2024

Customer Service

Coles Supermarket
11.2017 - 05.2022

Bachelor of Psychological Science (Honours) -

University of Newcastle

Bachelor of Psychological Science -

University of Newcastle

Certificate of Higher Education -

St Francis Xavier's College

Similar Profiles

CREATE PROFILE
Emma England