Emma Doyle
Vancouver,BC
Summary
Experienced and reliable server with over five years in fast-paced restaurant environments, including casual and upscale dining. Skilled in delivering exceptional guest experiences, multitasking under pressure, and working collaboratively with kitchen and front-of-house teams. Known for strong communication, attention to detail, and consistent upselling while maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Mad Hen
Gibsons, BC
02.2023 - Current
- Managed order accuracy and prompt delivery, enhancing operational efficiency during peak hours.
- Trained new servers on menu knowledge and service protocols, improving team performance and cohesion.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times for guests.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Old Spaghetti Factory
Abbotsford, BC
07.2022 - 02.2023
- Delivered exceptional customer service, ensuring a positive dining experience for patrons.
- Managed order accuracy and prompt delivery, enhancing operational efficiency during peak hours.
- Assisted in maintaining cleanliness and organization of the dining area, adhering to health and safety standards.
- Recommended menu items based on guest preferences, contributing to increased sales through upselling techniques.
Server
The Table Bistro
Abbotsford, BC
05.2022 - 02.2023
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Host
Bow and Stern
Abbotsford, BC
08.2021 - 05.2022
- Greeted and seated guests, ensuring a welcoming atmosphere in a fast-paced dining environment.
- Managed reservation systems, optimizing table turnover and guest flow efficiency.
- Coordinated with kitchen staff to communicate order status and special requests accurately.
- Trained new hosts on company standards, enhancing service consistency and team performance.
Server
Ebisu Sushi
Abbotsford, BC
05.2020 - 07.2021
- Resolved customer complaints promptly and effectively, ensuring satisfaction and retention of clientele.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Medical Esthetics - Skin Health
Blanche Macdonald
Vancouver, BC09-2026
High School Diploma -
Yale Secondary
Abbotsford, BC02-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Calm demeanor
- Quick learner
- Team collaboration
- Communication skills
- Highly organized and efficient
- Punctual and reliable
- Effective multitasking
Certification
Serving it right
Timeline
Server
The Mad Hen
02.2023 - Current
Server
The Old Spaghetti Factory
07.2022 - 02.2023
Server
The Table Bistro
05.2022 - 02.2023
Host
Bow and Stern
08.2021 - 05.2022
Server
Ebisu Sushi
05.2020 - 07.2021
Medical Esthetics - Skin Health
Blanche Macdonald
High School Diploma -
Yale Secondary