Emma Doughtie
Martinez,
Summary
Experienced Office Administrative Coordinator with a strong focus on guest relations and administrative tasks. Demonstrated ability in coordinating membership processes and planning events, effectively managing resources to deliver outstanding operational efficiency and memorable guest experiences.
Overview
3
3
years of professional experience
Work History
F&B Concierge and Communications Coordinator/Office Administrator
Blackhawk Country Club
Danville
11.2024 - Current
- Managed restaurant and event bookings for members to optimize scheduling and resource allocation.
- Designed custom menus, buffet cards, and signage for catered events.
- Ensured availability of supplies to support daily operations.
- Processed new member applications and managed onboarding paperwork efficiently.
- Organized special events by coordinating menu selections, seating arrangements, and check-in sheets.
- Facilitated communication between front desk, kitchen staff, banquets teams, and management.
- Collaborated with F&B team to align menus with seasonal offerings and specials.
- Coordinated attendance of Board of Directors for all events.
- Managed all Committee applications and created committee rosters.
Front Desk Coordinator
Dogtopia
Danville
02.2024 - 11.2024
- Managed daycare and boarding reservations, and grooming schedules.
- Greeted dogs and pet parents at drop-off, fostering a welcoming environment.
- Collected detailed feeding and care instructions for all boarding dogs.
- Led dog check-ins, ensuring correct room assignments and collar identification.
- Maintained cleanliness of lobby area to enhance overall guest experience.
- Coordinated communications with staff and pet parents to ensure operational efficiency.
- Conducted meet-and-greet sessions to evaluate compatibility of new dogs and families.
- Processed payments for daycare and boarding services efficiently.
Front Desk Agent
Hotel San Luis Obispo
San Luis Obispo
10.2022 - 12.2023
- Managed guest reservations and room assignments to ensure seamless check-in/check-out experiences.
- Greeted guests upon arrival and coordinated luggage services efficiently.
- Communicated guest needs with housekeeping, room service, and maintenance teams effectively.
- Organized product displays and in our Sundry shop to enhance sales.
- Provided local recommendations for dining and attractions to enrich guest experiences.
- Managed phone calls and messages to facilitate communication between guests and staff.
- Reviewed accounts and posted charges during checkout to maintain accuracy.
- Assisted in various departments as needed to support smooth hotel operations.
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks
- Prepared, heated, and served pastries for customers
Education
Business With A Concentration in Marketing
Cuesta College
San Luis Obispo, CAAlhambra High School
Martinez, CASkills
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Guest relations and reservation management
- Administrative support
- Event planning experience
- Microsoft Office proficiency
- Data entry and troubleshooting
Timeline
F&B Concierge and Communications Coordinator/Office Administrator
Blackhawk Country Club
11.2024 - Current
Front Desk Coordinator
Dogtopia
02.2024 - 11.2024
Front Desk Agent
Hotel San Luis Obispo
10.2022 - 12.2023
Business With A Concentration in Marketing
Cuesta College
Alhambra High School