Chimamanda Ani

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Prepared reports and maintained accurate client and employee records.

Assisted with onboarding new employees, including processing paperwork and conducting tours.